The Senior Manager Social Platform Lead - YouTube leads the strategy, programming, operations, and performance optimization of QVC’s YouTube presence. You’ll shape how customers discover QVC content, products, personalities, and stories across one of the world’s most influential video platforms.
You’ll turn business priorities, customer insights, seasonal moments, and content opportunities into a clear YouTube growth plan. Your work will help increase discoverability, watch time, audience engagement, subscriber growth, traffic, conversion, and revenue contribution through ad share and affiliate activity.
You’ll lead through influence across creative, production, social, merchandising, programming, paid media, marketing, and analytics teams. You’ll also guide agency and vendor partners, build a strong organic relationship with Google, and establish the priorities, standards, and performance routines that help teams deliver high-quality work with speed and consistency.
Where You'll Work
This role is hybrid and will require you to be onsite at West Chester, PA several days per month. Onsite days are predetermined and standard across the company.
Job seekers must reside in one of the following states to be considered: Pennsylvania, New Jersey, or Delaware. Relocation assistance is not available for this role.
What You'll Do
- Set and evolve QVC & HSN's YouTube channel strategy, including content pillars, audience priorities, publishing approach, growth opportunities, and success measures.
- Translate brand, customer, programming, product, and commercial priorities into an integrated YouTube content calendar covering tentpole moments, live and social commerce priorities, product storytelling, and always-on programming.
- Lead channel performance management across impressions, click-through rate, views, watch time, average view duration, audience retention, engagement, subscriber growth, traffic, conversion, and revenue contribution.
- Optimize titles, descriptions, thumbnails, playlists, metadata, content packaging, publishing cadence, community features, and channel architecture through structured testing and performance analysis.
- Direct cross-functional execution with creative, production, social, merchandising, programming, paid media, marketing, and analytics partners, ensuring content is designed for YouTube audiences rather than simply repurposed from other channels.
- Use YouTube Studio, competitive benchmarking, audience behavior, and market trends to identify content opportunities, diagnose performance issues, and recommend changes to channel strategy.
- Influence internal stakeholders and maintain QVC’s organic relationship with Google, ensuring YouTube standards and platform best practices are consistently applied.
- Manage agency, vendor, and other external partner relationships, including briefs, priorities, feedback, timelines, quality standards, and performance expectations.
- Support budget planning, resource prioritization, content investment decisions, and tracking of YouTube-related revenue or commercial goals.
- Coach and guide team members, agency partners, and other resources supporting YouTube execution while establishing workflows that improve speed, quality, accountability, and consistency.
- Present channel performance, insights, risks, and recommendations to stakeholders and leadership in a clear, actionable way.
What You'll Bring
- 8+ years of relevant experience in YouTube, social media, digital content, audience development, content marketing, video strategy, or a related field.
- Demonstrated experience developing and executing YouTube channel strategy for a brand, publisher, media company, retailer, agency, or similar organization.
- Deep knowledge of YouTube channel operations, content publishing, metadata, search optimization, thumbnails, playlists, community features, and platform best practices.
- A track record of improving audience and content performance, such as subscriber growth, watch time, retention, engagement, click-through rate, traffic, conversion, or revenue.
- Experience using YouTube Studio and other analytics or reporting tools to evaluate performance, identify trends, and make optimization decisions.
- Experience leading content planning and execution across creative, production, marketing, social, merchandising, paid media, analytics, or related teams.
- Experience influencing stakeholders, aligning priorities, and delivering results through cross-functional teams and external partners.
- Experience managing agencies, vendors, freelancers, production partners, or platform relationships.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- 8+ years of relevant experience in YouTube, social media, digital content, audience development, content marketing, video strategy, or a related field.
- Experience developing and executing YouTube channel strategy for a brand, publisher, media company, retailer, agency, or similar organization.
- Deep knowledge of YouTube channel operations, content publishing, metadata, search optimization, thumbnails, playlists, community features, and platform best practices.
- Track record of improving audience and content performance, including subscriber growth, watch time, retention, engagement, click-through rate, traffic, conversion, or revenue.
- Experience using YouTube Studio and other analytics or reporting tools to evaluate performance, identify trends, and make optimization decisions.
- Experience leading content planning and execution across creative, production, marketing, social, merchandising, paid media, analytics, or related teams.
- Experience influencing stakeholders, aligning priorities, and delivering results through cross-functional teams and external partners.
- Experience managing agencies, vendors, freelancers, production partners, or platform relationships.
- Must reside in Pennsylvania, New Jersey, or Delaware.
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
