Sr Mgr, Proj Program Management/ONECM Communications & Organizational Readiness Lead (IC)
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Role Summary
The ONECM Communications & Organizational Readiness Lead is accountable for designing, developing, and delivering comprehensive executive-level communications, as well as ensuring enterprise-wide readiness for all ONECM-related work. This role serves as the central hub for communication strategy, stakeholder alignment, and organizational preparedness—bridging product, training, and business teams to drive successful adoption.
Key Responsibilities
Executive Communications & Strategy
Lead the development of all executive-level presentations and materials related to the ONECM program, ensuring clarity, consistency, and alignment with strategic objectives.
Translate complex program updates and technical requirements into concise, compelling narratives for senior leadership and broader audiences.
Partner with program leadership to shape messaging, storytelling, and decision-support materials.
Enterprise Change Communications
Own and deliver all internal communications related to impacts and changes.
Develop and execute a comprehensive communication strategy, including messaging, channels, cadence, and stakeholder targeting.
Ensure communications are timely, transparent, and tailored to different audience needs across the organization.
Organizational Readiness
Drive readiness planning and execution across all impacted business areas and organizational levels.
Define and track readiness criteria, milestones, and success measures.
Identify risks, gaps, and dependencies, and proactively address them to ensure successful change adoption.
Cross-Functional Collaboration
Partner closely with Product Owners, Training, Reporting, Change Management, and other key stakeholders to align messaging, coordinating timelines, and deliverables.
Translate technical requirements and product updates into clear, actionable communications for all levels of stakeholders, including
Coordinate and integrate communications, training, and change activities into a cohesive readiness plan.
Program Coordination & Governance
Organize and communicate key program activities, milestones, and updates across stakeholder, including executives.
Maintain visibility into progress and readiness through reporting, dashboards, and executive updates.
Support forums with structured updates, insights, and recommendations.
Required Qualifications:
7-10 years executive communication and storytelling
3-5 years change management and organizational readiness
Demonstrated ability to translate technical requirements into detailed, audience-appropriate communications across all organizational levels
Stakeholder engagement and influence
Strategic thinking and program coordination
Ability to simplify complex concepts for diverse audiences
Preferred Qualifications:
Executive clarity and alignment on ONECM program direction
Effectiveness and reach of internal communications
Organizational readiness scores and adoption outcomes
Alignment across product, training, and business stakeholders
Timely delivery of high-quality communications and materials
Education:
- Bachelor's degree preferred/specialized training/relevant professional qualification.
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7-10 years executive communication and storytelling
- 3-5 years change management and organizational readiness
- Ability to translate technical requirements into audience-appropriate communications
- Stakeholder engagement and influence
- Strategic thinking and program coordination
- Ability to simplify complex concepts for diverse audiences
- Bachelor's degree or specialized training/relevant professional qualification
- Executive clarity and alignment on ONECM program direction
- Effectiveness and reach of internal communications
- Organizational readiness scores and adoption outcomes
- Alignment across product, training, and business stakeholders
- Timely delivery of high-quality communications and materials
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
