About Enterprise Architecture:
Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:
- Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.
- Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.
- Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.
- Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.
The Enterprise Business Architecture (EBA) team serves as the organization’s connective blueprint – linking business strategy to technology execution through clear capabilities, value streams, processes, organizational constructs, information, and decision frameworks. As a strategic discipline, the team aligns business vision, product direction, and technology execution into an end-to-end unified model that drives clarity, consistency, and accelerates enterprise-wide technology transformation. Operating at the intersection of strategy, design, and delivery, the team shapes the Enterprise Business Capability Model (EBCM) and the operating frameworks that enable product, engineering, and business functions to innovate and deliver future-ready outcomes at scale, and unlock enterprise impact with speed, trust, and efficiency.
Ideal Candidate Profile:
- A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint
- A management consulting-caliber communicator/storyteller, with exceptional executive presence and analytical rigor
- A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment
- A builder who can create frameworks, models, and governance structures that scale
- A change leader energized by complexity, ambiguity, and enterprise transformation
Enterprise Business Architecture Leadership & Strategic Influence
- Define and evolve enterprise business capability model, value streams, and operating model blueprints.
- Establish clear business architecture standards, principles, and governance to guide transformation initiatives.
- Serve as a trusted advisor to senior business, product, and technology leaders on structural and strategic design decisions.
- Shape and socialize enterprise blueprints through compelling executive storytelling, ensuring alignment across Product, Engineering, Technology, Operations, and Business units
Enterprise Modernization & Complex Use Case Enablement:
- Translate enterprise and line-of-business strategies into actionable capability roadmaps and transformation journeys for high-impact enterprise use cases
- Conduct capability-to-technology mapping and journey/process analysis to identify synergies, redundancies, and modernization opportunities.
- Partner with Enterprise Architecture to align business capabilities with certified APIs, data models, and integration patterns
- Maintain authoritative architectural artifacts including capability maps, value streams, process models, and investment frameworks
Executive Communication:
- Craft clear, persuasive narratives (decks, POV, storyline white paper etc.) that communicate capability-driven decisions to C-level and senior leadership
- Drive alignment across senior stakeholders to shape integrated architectures that reduce redundancy, enable reuse, and accelerate modernization
Organizational Leadership & Team Development:
- Work with a high-performing team of business architects and analysts, setting vision, elevating craft, and strengthening enterprise-wide capability rigor
- Establish standards, best practices, and repeatable frameworks that enable consistent adoption of Business Architecture across the organization
Innovation, Emerging Technology & GenAI Integration:
- Identify and promote opportunities to leverage Generative AI, automation, and advanced analytics to modernize processes and improve operational performance.
- Champion innovation in capability design, process transformation, and enterprise operating frameworks
Measurement, Value Realization & Regulatory Alignment:
- Ensure all architecture and transformation work aligns with regulatory, risk, and compliance requirements
- Use KPIs, OKRs, scorecards, and architectural fitness metrics to guide leadership decisions and demonstrate return on investment
- 8-10 years experience in Business Architecture, Enterprise Architecture, strategy, or operating model design within a large, complex organization
- Deep expertise in business architecture practices (e.g. business capability modeling, value streams, domain modeling, operating model)
- Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is a must, certification will be a plus)
- Strong understanding of enterprise platforms, API ecosystems, integration architectures, and operating model transformation.
- Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations
- Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units
- Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership
- Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks
Preferred Qualifications:
- Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc) is highly desirable
- MBA or Master’s degree in Business, Strategy, Information Systems, or related field
- Prior American Express experience or experience in a global financial services / payments enterprise
- Background in large-scale modernization, persistent capacity models, platform rationalization, or M&A integration a strong plus
- Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 8-10 years experience in Business Architecture or Enterprise Architecture
- Deep expertise in business architecture practices
- Experience with Enterprise Architecture frameworks
- Strong understanding of enterprise platforms and integration architectures
- Demonstrated ability to influence senior executives
- Exceptional executive storytelling capability
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
