Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences.
The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.
The GenAI Enablement Team partners with stakeholders to support GenAI use cases from inception to implementation — guiding teams through council reviews, model integration, testing, and evaluation — to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization.
As a Digital Product Manager on the GenAI Enablement team, you will help make Amex systems, tools, knowledge, and data sources safely usable by approved AI platforms and agents. This role sits at the center of Amex’s agentic AI strategy: helping approved AI tools move from isolated assistants to enterprise-aware agents that can improve how colleagues research, analyze, decide, and execute work.
This work is critical to making enterprise AI useful: without governed access to the right context, AI tools remain limited; without clear controls, integrations create risk. You will define the product strategy, requirements, approval patterns, and launch paths for making enterprise context available to approved AI platforms and agents.
As AI platforms become more agentic, Amex needs faster, more reusable ways to decide what context agents can access, what actions they can take, and what controls must be in place. You will work with Engineering, Architecture, Information Security, other control partners, platform teams, vendors, and business teams to decide which capabilities should be enabled, for which users, under which controls, and at what level of scale. Over time, this role may help turn reusable operating patterns into more centralized product capabilities for governing, monitoring, and scaling how AI platforms connect to enterprise context.
Responsibilities- Own the product strategy for making Amex systems, tools, knowledge, and data sources safely usable by approved AI platforms and agents.
- Prioritize integration capabilities based on colleague value, business impact, data sensitivity, technical feasibility, control maturity, and delivery timelines.
- Partner with Engineering and Architecture to define technical solutions, APIs, dependencies, implementation plans, and tradeoffs.
- Translate user insights, business goals, and technical capabilities into clear requirements, user stories, acceptance criteria, backlog priorities, launch decisions, and inputs for user education, training, and launch guidance.
- Define access boundaries for each capability, including eligible users, data scope, permitted actions, monitoring needs, audit requirements, support ownership, and rollback paths.
- Create reusable approval and enablement patterns that can scale across AI platforms, enterprise systems, and future integration models.
- Partner with Go-to-Market and control partners to redesign intake, approval, and enablement paths so governed AI integrations can move from request to launch faster and with clearer decision rights.
- Turn complex product, technical, and risk tradeoffs into clear decision materials for senior leaders, approval forums, and delivery teams.
- Use adoption, support, risk, and value signals to decide where AI context access should expand, stay limited, or stop.
- 5+ years of product management, platform product management, enterprise integrations, AI products, data platforms, SaaS products, or equivalent experience.
- Strong product judgment, including the ability to prioritize capabilities by customer impact, business value, technical feasibility, risk, and readiness to scale.
- Proven partnership with Engineering, Architecture, Information Security, other control partners, platform teams, vendors, and business teams.
- Comfort working with technical teams on APIs, system architecture, integrations, dependencies, implementation options, and tradeoffs.
- Direct experience with AI agents, enterprise integrations, products that help users safely work across multiple tools and data sources, or related AI integration patterns such as MCP.
- Track record of turning ambiguous AI integration opportunities into clear product requirements, user stories, acceptance criteria, approval paths, launch plans, and success measures.
- Product mindset that can start with reusable operating patterns and mature them into scalable platform capabilities.
- History of improving product, technology, or risk-review processes so teams can move faster while maintaining appropriate controls.
- Strong communication and influencing skills, with the judgment to align teams, clarify tradeoffs, drive decisions, and shape clear user guidance.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 5+ years of product management, platform product management, enterprise integrations, AI products, data platforms, SaaS products, or equivalent experience.
- Strong product judgment to prioritize by customer impact, business value, technical feasibility, risk, and readiness to scale.
- Proven partnership with Engineering, Architecture, Information Security, control partners, platform teams, vendors, and business teams.
- Comfort working with technical teams on APIs, system architecture, integrations, dependencies, implementation options, and tradeoffs.
- Direct experience with AI agents, enterprise integrations, multi-tool data products, or related AI integration patterns such as MCP.
- Track record of converting ambiguous AI integration opportunities into product requirements, user stories, acceptance criteria, approval paths, launch plans, and success measures.
- Product mindset to evolve reusable operating patterns into scalable platform capabilities.
- History of improving product, technology, or risk-review processes to accelerate delivery while maintaining controls.
- Strong communication and influencing skills to align teams, clarify tradeoffs, and drive decisions.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Employment eligibility to work with American Express in the U.S.; employer will not pursue visa sponsorship.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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