We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
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Job Summary
Optimum is seeking a dynamic and detail-oriented Sales Channel Support leader to drive market penetration of Optimum products in the multi-family space. This role will support the Community Account Management (CAM) team through goal setting, performance assessment, and strategic portfolio guidance to ensure CAMs are positioned for sales success. The successful candidate will bring strong operational discipline and ensure a cohesive, cross-functional approach to maximizing subscriber growth and overall portfolio performance.
Responsibilities
1. Goal Setting and Performance Assessment:
Collaborate with sales leaders to set clear, measurable goals for CAMs managing multi-family portfolios, ensuring alignment across daily, weekly, and monthly objectives that drive year-end departmental targets.
Monitor and analyze performance metrics for both individual complexes and overall portfolios, providing actionable insights to drive sales effectiveness.
Identify and implement process improvements that increase sales team productivity.
2. Portfolio Management:
Evaluate existing multi-family complexes within portfolios and recommend additions or removals based on performance data and market analysis.
Work closely with sales teams to integrate new build multi-family properties into existing portfolios, ensuring seamless transitions and strategic alignment with overall sales objectives.
In conjunction with our customer experience team, establish, maintain and report on tNPS/rNPS and property leasing staff surveys.
Track and manage property escalations and remedy ticketing process.
3. Data Analysis and Reporting:
Leverage data analytics to assess market trends, property staff and tenant needs, and the competitive landscape-identifying both underperforming areas and high-performing opportunities to inform strategic portfolio adjustments and maximize growth potential.
Prepare regular reports and presentations for leadership, summarizing portfolio performance and recommendations for strategic initiatives.
Assess the effectiveness of referral and incentive programs at the portfolio and property level
4. Collaboration and Training
Partner with CAM leadership and other functional teams within Sales and Optimum Communities to provide training and resources that enhance understanding of portfolio strategy and performance metrics.
Foster a collaborative environment, encouraging open communication and feedback among team members to optimize portfolio management practices.
5. Market Research:
Conduct ongoing research to identify potential multi-family complexes for inclusion in portfolios, focusing on high-growth areas and emerging markets.
Stay informed about industry trends and technologies that impact multi-family housing and data solutions.
Qualifications
Bachelor's degree in business administration, Marketing, or a related field.
3+ years of experience in sales support, portfolio management, or a related role, preferably within the telecommunications industry.
Strong analytical skills with proficiency in data analysis tools and CRM software.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Proven track record of achieving results in a fast-paced, goal-oriented environment.
Preferred Qualifications:
Experience working with multi-family housing or real estate sectors.
Knowledge of high-speed data solutions and market dynamics.
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $77,112 - $126,684 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
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We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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