Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
The Sr. Enterprise Analyst – Marketing operates as part of a Center of Excellence model, reporting into ETS while being dedicated to support the Marketing organization. This role combines traditional marketing business analysis with a Marketing Data Analyst focus.
You will:
- Serve as the primary liaison between Marketing and ETS, translating business needs into clear requirements and partnering with technical teams and vendors to deliver marketing technology solutions.
- Act as the primary analytics partner for Marketing, building and maintaining Power BI dashboards and SQL Server–based data solutions that drive data‑informed decisions.
- Support and evolve the Marketing Platforms ecosystem, maintain the marketing applications architecture and roadmap, coordinate technical implementations (e.g., SSO integrations), and support procurement activities including contract negotiation and vendor management.
- Work closely with internal business customers to understand business requirements and lead the creation and analysis of functional designs, configuration of business processes, reports, and data loads for Marketing.
You will help ensure marketing platforms and reporting are reliable, secure, integrated, and aligned to business outcomes.
MINIMUM REQUIREMENTS –
- 3–5+ years as a Business Analyst and/or Data Analyst supporting business applications in an enterprise IT environment; marketing tech or marketing analytics experience preferred.
- Hands‑on experience building Power BI dashboards and working with SQL Server (queries, joins, aggregations, basic performance tuning); strong data analysis, visualization, and data quality assessment skills.
- Experience supporting SaaS platforms and coordinating vendors/technical teams through implementations and enhancements.
- Experience with common MarTech platforms (e.g., marketing automation, CMS, webinar/event tools, customer advocacy/community platforms, digital analytics/tag management, personalization tools).
- Familiarity with CRM‑to‑Marketing workflows (lead lifecycle, campaign taxonomy, scoring, routing) and how they surface in reporting.
- 5+ years’ experience documenting business process flows (MS Visio or similar).
- 5+ years’ experience to eliciting, document, and manage business and functional requirements including business process flows (MS Visio or similar), BRD/FRD, user stories, across multiple stakeholders and teams.
- 3+ years’ experience with Agile delivery (e.g., Jira/Azure DevOps), including writing user stories and acceptance criteria, plus experience with Agile/Waterfall software delivery methodologies.
- 3+ years’ experience using Jira, Bitbucket, Confluence or similar Agile toolsets.
- 5+ years’ experience translating requirements into test scripts and supporting testing/UAT.
- 3+ years’ experience with IT ticketing software (e.g., Quality Center, ServiceNow, Jira).
- 3+ years’ experience with SharePoint for document management and sharing.
- Experience with software lifecycle management: intake, prioritization, change control, testing, and release readiness.
- Vendor management and collaboration with Procurement/Legal/Finance on contracts and renewals.
- Working knowledge of identity and access concepts (SSO, SAML/OIDC, user provisioning) and coordinating technology integrations and implementations.
- Understanding of integration concepts (APIs, data sync, middleware/iPaaS) and data flow mapping.
- High proficiency in Microsoft Office products.
- Ability to learn, understand, and adopt new software platforms and processes.
- Governance mindset for metrics, definitions, and reporting assets.
- Excellent communication skills—able to translate between technical teams, data concepts, and non‑technical stakeholders.
- Experience working with small, geographically distributed teams and operating both independently and collaboratively.
- Ability to be flexible while delivering assignments, understanding that deliverables may change based on business needs.
- Comfort operating in ambiguity and driving decisions with incomplete information.
EDUCATION REQUIREMENTS
- Bachelor’s degree in computer science, information systems, marketing analytics or equivalent
#LI-JM1
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- 3-5+ years as a Business Analyst and/or Data Analyst
- Experience with Power BI and SQL Server
- Experience supporting SaaS platforms
- 5+ years' experience documenting business process flows
- 3+ years' experience with Agile delivery
- 5+ years' experience translating requirements into test scripts
- 3+ years' experience with SharePoint
- Excellent communication skills
- Bachelor's degree in computer science or equivalent
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
-
Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
-
Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
-
Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
Manhattan Associates Insights
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
.png){kind=logo}
