Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Job Summary
We are seeking a detail-oriented and insights-driven Senior Market Research Analyst to support internal stakeholders with strategic decision-making. In this role, you will partner closely with the Senior Lead to design, execute, and analyze survey-based research that delivers strategic and actionable insights on user behavior, educational campaign effectiveness, content engagement, and market dynamics. Your work will empower cross-functional teams—from product to marketing to sales—to make data-informed decisions that improve patient experiences and health outcomes.
What You’ll Do
- Collaborate with internal teams to identify research needs and define objectives, hypotheses, and success metrics.
- Lead the design and execution of custom survey research, including the development of questionnaires and moderator guides; programming surveys and monitoring fieldwork; conducting in-depth interviews among patients, providers, and healthcare staff.
- Conduct and manage ongoing CX tracking studies.
- Analyze and synthesize data into clear, actionable insights and deliverables. Report findings to cross-functional stakeholders and leadership, translating complex data into compelling stories that drive action.
- Stay informed on trends in digital health, patient engagement, and healthcare marketing communications.
What We Need
- Bachelor’s degree in Market Research, Psychology, Marketing, Data Analytics, Business, or a related field.
- 5+ years of experience in primary/custom market research, with hands-on experience designing and conducting surveys.
- Strong knowledge of CX frameworks (e.g., NPS, CSAT, CES), Voice of customer programs, and journey mapping
- Proficiency in survey platforms (e.g., Qualtrics, SurveyMonkey, Medallia), data analysis tools (e.g., SPSS/Stata, Excel), and PowerPoint.
Desired Qualifications
- Experience in Healthcare, OTC/CPG, or behavioral science
- Experience with data visualization tools (e.g., Power BI, Looker) and coding languages (e.g., SQL, R)
- Experience with behavioral analytics, segmentation, or mixed-method research approaches
What You'll Need to Succeed
- You’re passionate about turning insights into impact—especially when it comes to improving patient engagement and health outcomes. Success in this role will be fueled by:
- Curiosity & Learning Mindset: You ask “why,” explore beyond the surface, and stay current on research trends and methodologies.
- Attention to Detail: You bring precision to every step—from survey design to final presentation—ensuring clarity and accuracy.
- Clear Communication: You distill complex data into compelling stories for stakeholders at all levels.
- Collaborative Mindset: Skilled at working cross-functionally and influencing through data-driven insights.
- Proactive Drive: You bring energy, adaptability, and focus to managing multiple priorities and seeing projects through to completion.
About PatientPoint:
PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.
Latest News & Innovations:
- Named A Best Place to Work Across Multiple Prestigious Platforms! Read More
- Featured on Built In's article "Companies That Pay Well". Read More
- Now Culture Content Certified by VentureFizz. Read More
What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
What the Team is Saying
What We Do
At PatientPoint, we're transforming every doctor-patient interaction with cutting-edge, technology-driven solutions designed to improve health outcomes and quality of life. By delivering impactful, digital, in-office patient education at no cost to physicians across the country, we empower healthcare professionals to connect more meaningfully with their patients. Through partnerships with trusted healthcare brands like Pfizer, P&G, Sanofi, Merck, NatureMade, and Bristol Myers Squibb, we’re making a real difference. Our mission to empower better health guides everything we do, reaching over 750 million patient visits each year and driving healthier, longer lives for patients everywhere. From the top down, we operate within a culture of collaboration and open-minded thinking. We are in it to win it as a team working together, not competing with each other. Your thoughts and ideas are equally valued by leadership and your colleagues. Our employees embody our company values: they’re trustworthy, driven, innovative and welcoming of diversity. You’ll enjoy being part of our group. We’re always learning, and we encourage entrepreneurial thinking. We challenge the status quo and are open to new ideas from every corner of the organization. You can help make a difference in the healthcare industry by discovering groundbreaking solutions that provide value to patients, providers, and sponsors. As a company that is still growing and always evolving, we provide plenty of career and learning potential. Here, you’ll work to advance the industry, develop your career goals and be rewarded for your efforts. It’s all within reach, because playing a key part in our success will enhance yours. PatientPoint is the trusted and fully established leader in patient engagement platforms. Our employees are proud to include our name on their resumes. Joining us has definite advantages: stability, rewards and benefits, professional growth potential, plus the knowledge you are in the right place to do your best work.
Why Work With Us
We are a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
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PatientPoint Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
PatientPoint is a remote-first company with teammates in 30+ states. Our headquarters is in Cincinnati, along with our Innovation Center in NYC offers space for in-person collaboration while we stay connected through a strong virtual culture.
