Sr. Manager VLC Operations - Kitchener

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

Who We’re Looking For:

• A hands-on and results-driven leader to oversee daily operations of our Vehicle Logistics Center (VLC).

• Proven track record in driving operational excellence, maximizing profitability, and ensuring exceptional customer satisfaction within automotive remarketing.

• Role will focus on maintaining high operational standards, implementing process improvements, and fostering a positive work environment.

You Are:

• A Leader: Provide visible and active leadership at the VLC, including daily staff interactions and performance monitoring.

• Operationally Excellent: Drive continuous improvement through best practices and addressing inefficiencies.

• Customer-Centric: Ensure customer satisfaction and service quality while meeting profitability and financial goals.

• A Change Agent: Lead the implementation of new initiatives and processes, ensuring smooth adoption and minimal disruption.

You Will:

• VLC Performance Oversight: Ensure optimal performance, focusing on profitability, operational efficiency, customer satisfaction, and adherence to company standards.

• On-Site Leadership: Provide visible leadership, offer feedback, and foster a positive work environment.

• Operational Excellence: Implement best practices in vehicle inspections, logistics, arbitrations, and customer support to improve operations.

• Change Management: Lead and facilitate adoption of new initiatives, ensuring clear communication and minimal operational disruption.

• Relationship Management: Build positive relationships with VLC staff, internal teams (e.g., finance, HR, IT), and external vendors/partners.

Must-Haves:

• Bachelor’s degree or equivalent experience.

• 3+ years of hands-on operational leadership experience in automotive or a related field.

• Strong understanding of vehicle inspections, logistics, and customer support processes.

• Excellent communication, problem-solving, and decision-making skills.

Nice-to-Haves:

• 5+ years of experience in automotive remarketing.

• Experience with process improvement methodologies.

• Familiarity with Google Suite or similar tools.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!
 

Compensation Range of

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range