What is Contentstack?
Contentstack – the leading Composable Digital Experience Platform (DXP) provider – empowers marketers and developers to deliver composable digital experiences at the speed of their imagination. Companies such as ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, and Shell trust Contentstack to power their most critical content experiences with uncompromising scale and dependability. Known for its Care Without Compromise™ program, Contentstack has achieved the industry’s highest customer satisfaction rating. Contentstack is also a founding member of the MACH Alliance, advocating for best-of-breed composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at www.contentstack.com.
Who Are We?
At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!
What Are We Looking For?
Contentstack is seeking a dynamic and strategic Sr. Manager of Technical Account Management to lead our Technical Account Management (TAM) team and drive customer success. This role is essential for ensuring that clients maximize the value of our solutions by fostering strong partnerships and delivering top-tier technical guidance. If you’re passionate about creating a customer-centric culture, enjoy mentoring teams, and thrive on aligning technical solutions with business goals, we'd love to hear from you! Here’s what you’ll be doing:
- Leading and mentoring a team of Technical Account Managers (TAMs) with a focus on customer satisfaction
- Defining and implementing TAM service strategies aligned with company objectives
- Building strong client relationships as a trusted advisor and focusing on retention, renewals, and expansion opportunities
- Driving collaboration with Product, Engineering, and Sales teams to deliver seamless solutions
- Maintaining technical expertise on our product offerings to help clients optimize their use of our services
- Managing escalations and resolving complex technical challenges with a responsive approach
- Continuously improving TAM processes for enhanced efficiency and customer satisfaction
- Supporting pre-sales efforts and assisting with solution architecture and service agreements
- Providing feedback to inform product development and future enhancements
What really gets us excited about you:
- 10+ years in technical account management, customer success, or related fields, with at least five years in leadership
- Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred)
- Strong technical background in areas like cloud platforms, software development, and networking
- Proven experience leading high-performing teams and resolving complex technical challenges
- Demonstrated success with large-scale enterprise customers
- Strategic thinker with a customer-centric mindset
- Excellent communication and negotiation skills
- Ability to thrive in a fast-paced environment and adapt to organizational needs
- Strong conflict resolution and problem-solving skills
- Process-driven with keen attention to detail and a focus on continuous improvement
- Willingness to travel as needed
Salary for this role ranges between $170,000 - 185,000 based on skill set and experience
What Do We Offer?
Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, Shell, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
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What We Do
Contentstack is a composable DXP which is a digital experience platform assembled from a series of best-of-breed solutions. These solutions work together via APIs to deliver content and digital experiences to customers in a more agile and flexible way than a single, integrated, and essentially monolithic platform. It brings a microservices approach to the DXP space.
Our composable DXP stands out in the market, so your digital experiences can.
The Contentstack platform builds on our pioneering headless CMS roots, making complete what headless CMS alone do not. This includes a built-in Marketplace, full-stack automation, and integrated front-end hosting for full end-to-end digital experience functionality. Unlike legacy DXP solutions, we do this with a 100% open MACH architecture for maximum choice and functionality up and down the composable stack.
There is no stack like Contentstack.
Learn more at www.contentstack.com.
