Sr. Manager, Strategic Solutions

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Salary range: $120,000-$135,000 / year plus 15% AIP eligibility. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Job Description: Transformation enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies. The Value Chain Strategic Solutions Sr. Manager will be responsible for leading and managing process improvement projects within the organization. The ideal candidate will have experience leading process improvement projects, be well-versed in process improvement tools and methodologies, and have excellent project management skills. He or she will be a strategic thinker who can see the big picture and also have the attention to detail necessary to implement change. The Value Chain Strategic Solutions team works across multiple functions to make changes and/or improvements to processes or technology, ultimately impacting our ability to deliver customer services from an end-to-end standpoint (partners with commercial, products, operations function heads, finance, etc.) It is this team, and their capability that continue to drive innovation, not only in our products and services, but also how we fulfill our commitment to our customers.

Core Responsibilities:

• Investigation and repair of systemic failures impacting customer service delivery

• Developing new configurations of operations capabilities to support new business pursuits and/or service offerings

• Business process changes and customization to support new business/customer service requirements

• Business process optimization across processes spanning multiple functions

• Collaboration with Value Chain Management team to appropriately cost/value any new offerings.  Customer Value Chain lead then incorporates into new standards, value prop, contract, etc.

• Serve as a change agent to drive process improvements across the organization

• Develop and implement process improvement plans, including process mapping, process redesign, and process optimization

• Collaborate with other departments to ensure cross-functional alignment

• Communicate process changes to stakeholders and ensure buy-in

• Utilize RCPS (root cause problem solving) techniques to identify the root cause vs symptom, that needs resolution, to improve the customer experience

Qualifying Experience:

• Bachelor’s degree in business, Logistics, Engineering or Supply Chain or relevant work experience preferred

• 7+ years of practical work experience in operational business process improvement

• Experience in at least two of the following Lean Management in service industries; Customer Experience; Frontline & Sales process transformation; Field Service or customer care process transformation; Business support function transformation or process implementation

• Maintain up-to-date knowledge of process improvement methodologies and best practices

• Excellent MS PowerPoint, Excel and Word skills 

• Good at coordinating with many stakeholders and understanding how to navigate and direct decisions to the appropriate leaders when issues or concerns arise

• Strong ability to anticipate future needs of the organization

• Energetic, flexible, collaborative and proactive team member who welcomes challenges

• Manages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skills

• Anticipates problems and works proactively to solve them through creative thinking              

• Proven ability to assess needs, identify issues, summarize and present information/ recommendations and implement change

• Strong leadership and matrix management capabilities

• Ability to manage large projects; excellent project management and process improvement skills

• Strong interpersonal and presentation skills including the ability to interact with executive leadership

• Strong verbal and written communication skills and entrepreneurial drive

• Ability to meet deadlines and perform under pressure

• Good organizational skills and effective management skills to manage multiple parallel tasks, ability to set priorities

• Performed successfully in a fast-paced, global, intellectually intense, service-oriented environment with people at all organizational levels

• Proactive, creative, self-starter

• Able to prioritize, able to tolerate ambiguity

• Exercises judgment in handling confidential/sensitive information; trustworthy

• Determine needs by supplementing the standard assessment techniques and tools with innovative approaches

•  Define trends and articulate their impact to business and strategic choices

• Summarize data into an actionable story, including recommendations on how to resolve the root cause

• Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability

• Demonstrated experience successfully leading a transformational/capability building activity

• Capable of working well with others but also autonomously with little direction

• Able to grasp and communicate complex ideas clearly

Additional Requirements:

• Performs additional duties as directed.

• Travels ~25% of the time.

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If you feel this opportunity could be the next step in your career, we encourage you to apply. 

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.