Senior Manager, Strategic Account Support
Position Summary
The Senior Manager, Strategic Account Support leads the Strategic Account Support function for Highline Warren's Aftermarket business while managing a team of Strategic Account Support Leads who support the company's largest Retail customers. This role serves as the senior operational partner for a portfolio of strategic Aftermarket accounts, driving cross-functional execution, removing operational barriers, and ensuring exceptional customer support. Working closely with Sales and internal business partners, the Senior Manager develops standardized processes, improves commercial execution, and enables profitable customer growth.
Key Responsibilities
Leadership
- Lead, coach, and develop a team of Strategic Account Support Leads supporting Highline Warren's largest Retail customers.
- Establish priorities, service standards, and best practices across the Strategic Account Support organization.
- Drive employee development, performance management, and continuous improvement initiatives.
Strategic Aftermarket Customer Support
- Serve as the senior operational partner for a portfolio of strategic Aftermarket customers.
- Partner with Sales to execute customer growth initiatives, new business opportunities, product launches, and account transitions.
- Lead cross-functional coordination across Customer Operations, Demand Planning, Supply Chain, Pricing, Product Management, Marketing, Finance, and Regulatory to ensure customer commitments are delivered accurately and on time.
- Drive resolution of complex customer issues related to supply, pricing, product setup, order execution, customer portals, and service performance.
- Oversee customer performance metrics, identify operational risks and opportunities, and support customer business reviews with actionable insights and follow-up.
Operational Excellence
- Develop and standardize processes that improve customer execution and operational efficiency.
- Foster strong cross-functional collaboration to remove barriers and improve responsiveness.
- Champion a customer-focused culture that delivers consistent, high-quality support across the commercial organization.
Key Competencies
- Demonstrated ability to lead, influence, and coordinate cross-functional teams without direct authority.
- Strong organizational, planning, and project coordination skills.
- Ability to prioritize and manage multiple strategic customer initiatives simultaneously.
- Excellent communication, relationship-building, and stakeholder management skills.
- Strong analytical and problem-solving abilities with a focus on continuous improvement.
- Customer-centric mindset with the ability to anticipate needs and drive proactive solutions.
- High attention to detail, accountability, and execution discipline.
- Ability to coach, guide, and share best practices with team members while fostering collaboration.
Success Measures
Success in this role will be demonstrated by:
- Providing exceptional operational support for a portfolio of strategic aftermarket customers.
- Leading the successful execution of customer initiatives through effective cross-functional coordination.
- Improving responsiveness, issue resolution, and overall customer experience.
- Increasing alignment between Sales, Customer Operations, Supply Chain, Pricing, Finance, and other business partners.
- Delivering accurate, timely, and consistent customer-facing outputs with minimal rework.
- Reducing administrative burden and operational friction for the Sales organization.
- Driving continuous process improvements that increase efficiency and scalability.
- Supporting the development and effectiveness of the Strategic Account Support team through leadership, collaboration, and knowledge sharing.
Skills Required
- Experience leading, coaching, and developing teams
- Ability to lead, influence, and coordinate cross-functional teams without direct authority
- Strong organizational, planning, and project coordination skills
- Ability to prioritize and manage multiple strategic customer initiatives simultaneously
- Excellent communication, relationship-building, and stakeholder management skills
- Strong analytical and problem-solving abilities focused on continuous improvement
- Customer-centric mindset and ability to drive proactive solutions
- High attention to detail, accountability, and execution discipline
- Ability to coach, guide, and share best practices while fostering collaboration
Highline Warren Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highline Warren and has not been reviewed or approved by Highline Warren.
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Healthcare Strength — Health coverage is described as solid, with a Blue Cross Blue Shield PPO option and generally decent pricing for family coverage. Medical, dental, and vision are part of the standard offering.
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Retirement Support — A 401(k) plan with a company match is available. Matching contributions are noted alongside a multi‑year vesting schedule to confirm for the specific role.
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Leave & Time Off Breadth — Paid time off, paid holidays, and floating holidays are included in the package. Scheduling flexibility and acceptable PTO are noted in some roles.
Highline Warren Insights
What We Do
Highline Warren is North America's premier distributor of automotive oils, chemicals and consumable products, offering strategic manufacturing and market exclusives such as MAG 1®, Prime Guard®, Rain-X® Windshield Wash and BlueDevil®. With an ever-growing brand portfolio, multiple manufacturing and distribution facilities across North America and investments into new capabilities and technology, Highline Warren is able to service 99% of the United States more efficiently and effectively than ever before. For more information, please visit: www.highlinewarren.com
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