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Company: Oak Street Health
Title: Sr. Manager, Population Health (Stars & Quality Programs)
Location: Chicago or Remote
Role Description
At Oak Street, Population Health drives both our clinical and economic model and is focused on delivering high-quality, cost-effective care. As a Sr. Manager, you will play a critical role in supporting our Oak Street Health patients, providers and business by overseeing Oak Street's internal Quality program as well as coordinate communication and alignment to support accurate payer quality performance on Stars.
The ideal candidate has management experience (managing, leading a team), is a self-starter, and has experience building relationships with external partners and stakeholders. This will be a high-visibility role requiring significant partnership with external payers, cross-team collaboration within Population Health and other corporate teams (e.g., Managed Care Operations, Product, Patient Experience etc.), partnership with clinical and operational field leaders, and regular communication with senior leadership. The Sr. Manager will report to the Senior Director, Population Health and will also manage a team for support with analyses and reporting.
Core Responsibilities:
The Sr. Manager, Population Health will be responsible for gaining insights from payer Stars performance and external conversations to drive internal operations related to Quality
Coordinate Oak Street Stars efforts across Part C, D and Patient Experience to represent in Payer Quality meetings and to Oak Street Senior Leadership
Collaborate with Senior Associate to create infrastructure and reporting for real-time Stars reporting and projections; develop/maintain outgoing data feeds to payers
Oversee the strategy and coordination for Payer Quality Meetings in collaboration with the Managed Care Operations Team
Lead the Stars Committee to provide an overview of current status of performance on Stars to Oak Street senior leadership team
Manage Oak Street Quality Program to ensure alignment with CMS Stars Program
Works with regional leaders to drive program performance and strategy
Responsible for on-going program management including Product enhancements for all programs, introduction/retirement of program measures and executing on events and trainings for staff
On-boards new Centers and Providers into programming as Oak Street continues to grow to 150+ Centers
Cross-functional partnerships with Payers, Managed Care Operations Team, Quality Team, Product, Population Health Directors, Regional Vice Presidents and Oak Street Senior Leaders
Other duties as assigned
What we’re looking for:
4+ years of consulting or other applicable experience in healthcare / population health
Analytical and data savvy; highly proficient with Microsoft Excel
Relationship management experience
Familiarity with Managed Care payers and the CMS Stars program is a plus
Relationship management experience
Experience with managing direct reports, teams
Strong interpersonal skills that support effective stakeholder engagement
Strong written communication skills; highly proficient with Microsoft PowerPoint
Passion for excellence, willing to go the extra mile to achieve objectives and ensure consistently high quality work product
Quick learner comfortable with a high level of ambiguity
Ability to succinctly summarize and synthesize large amounts of information
Strong accountability and discipline against timelines and deliverables
Collaborative working style, able to work cross functionally
Familiarity with Managed Care payers and the CMS Stars program is a plus
Bachelor degree required
US work authorization
Someone who embodies being “Oaky”
What does being “Oaky” look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.
Oak Street Health Benefits:
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 4+ years of consulting or other applicable experience in healthcare / population health
- Highly proficient with Microsoft Excel
- Experience managing direct reports and teams
- Familiarity with Managed Care payers and the CMS Stars program
- Strong written communication skills; highly proficient with Microsoft PowerPoint
- Bachelor degree
- US work authorization
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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