Sr. Manager, Solutions Management

Company Description

• Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What does a Sr. Manager, Solutions Management do at Visa:

The Sr. Manager, Solutions Management will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.

Essential Functions and Responsibilities

• Consulting Expertise
  • Drives client acceptance by leveraging relationships and strategies that align with RaIS Managed Services goals, automation, and retention objectives
  • Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies
  • Continually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive risk
  • Advocates productively on behalf of the client about product feedback and enhancement requests
• Analysis and Solutions Delivery
  • Uses Business Intelligence tools to continually highlight client return on investment, aligning acceptance and fraud KPIs with RaIS Managed Services objectives
  • Analyse transaction data with a view to optimizing risk management strategies for clients, providing reports on a regular basis that adheres to clients' contractual reporting requirements
  • Optimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules
  • Maintains working knowledge of Visa and partner integrations, order and technical flow, and support resources
  • Remains proficient in Visa and partner integrations, order and technical flow, and support resources
  • Evangelizes the value of RaIS and Managed Services by participating in pre-sale and proof of concept engagements, understanding how client strategies and risk configurations potentially impact Visa revenue
  • Manages projects or processes and provides guidance to colleagues, embodying industry best practices and improving when needed
• Communication and Presentation Skills
  • Communicates independently, professionally, succinctly, and with relevance based on audience and topic
  • Provides appropriate detail and can confidently communicate at the executive level in English and Japanese
  • Influences others within RaIS Managed Services regarding practices, procedures, and policies
• Industry Knowledge
  • Builds industry knowledge through internal and external resources and understands regional risk regulations
  • Proactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems work
  • Uses knowledge of competitive landscape to shape solutions delivery and remains current on global competitive landscape

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

What you will need:

• 10 or more years of relevant work experience with a Bachelor Degree or at least 7 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD
• 7 years’ experience working within a fraud team at a financial institution or ecommerce merchant with a Bachelor’s Degree in Business, Computer Science or Engineering, or Finance.
• Experience of interpreting results from fraud tools used to combat online card fraud (e.g. 3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring etc.).
• Strong communication skills, with the ability to create clear and concise reports and the skills to communicate complex concepts and results to customers via phone, email or face to face engagements in both English and Japanese.
• Experience working in eCommerce payment industry
• Experience in collaborating on and with enterprise-wide products, projects, and programs
• Ability to deriver insights and action items through analysis, provide solutions delivery/professional services
• Proficiency in Microsoft 365 (Office), Tableau and SQL
• Exceptional presentation, consultative, and communication skills

What may also help:

• Previous experience with using Cybersource Decision Manager ecommerce platform, Visa Risk Manager or Visa Consumer Authentication Service.
• Experience with Python, Grafana, Databricks, and Elastic search will be a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.