Sr Manager, Solution Consulting, CRM

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Opportunity

We're building something special in Singapore and across Asia. CRM Solutions is a prime go-to-market motion for ServiceNow, and we need a leader who can roll up their sleeves to grow both the business and the team.

This isn't a role where you'll manage from the sidelines. You'll be in the field with your team, winning deals in Public Sector, Financial Services and Telecommunications, while developing the next generation of solution consulting talent. You'll partner directly with the Singapore and Asia Sales Leaders, and collaborate across our Solution Consulting organization to drive real impact.

What You'll Do

Build the Business

• Be hands-on in strategic deals for Singapore Public Sector, modelling excellence for your team
• Partner with the Asia CRM Sales Leader to drive pipeline and accelerate wins
• Shape our go-to-market approach for CRM solutions (Service, Sales, CPQ, Field Service)
• Connect the dots between customer challenges and ServiceNow's platform capabilities
• Own pricing, deal structure, and customer value articulation alongside your sales counterparts

Grow the Team

• Lead, coach, and develop a team of Solution Consultants across Asia
• Build a talent pipeline and hire great people as we scale
• Create an environment where your team does the best work of their careers
• Collaborate with the broader APAC CRM SC team to share expertise and best practices
• Drive continuous capability building in CRM products, customer engagement, and strategic selling

Drive Excellence

• Set the standard for how we engage customers and demonstrate value
• Ensure your team delivers compelling, outcome-focused solutions
• Balance day-to-day execution with longer-term capability building
• Champion customer success outcomes and ROI-driven engagements

What You Bring

• More than 10 years of pre-sales experience, ideally in enterprise software
• Track record of being both a player and a coach – you can win deals and develop people
• Demonstrated experience in CRM solutions (Service Management, Sales Cloud, CPQ, Field Service, or similar platforms)
• Experience in Public Sector and a strong plus for Financial Services, Telecommunications and other sector
• Ability to engage credibly from technical architects to C-suite executives
• Comfort with ambiguity and a bias for action in fast-moving environments
• Understanding of how AI is transforming enterprise workflows and customer engagement
• Experience managing geographically distributed teams across Asia or similar regions
• Strong understanding of ROI modeling and business value articulation in enterprise deals

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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