Available Locations: Austin, TX, San Francisco, CA, Washington, DC, Lisbon, Portugal, and London, United Kingdom
About the role
As the Sr. Manager of Customer Assurance, you'll have the opportunity to develop, mature and operate a global customer assurance function. Your team will be the center of providing trust to our customers throughout the sales lifecycle. This role will work directly with our customers and internal stakeholders to demonstrate Cloudflare's security posture and how we align with industry best practices and applicable laws.
What you'll do
- Grow a global program dedicated to addressing and anticipating customer security and compliance requirements
- Develop SME-level expertise in the security features of Cloudflare products and infrastructure
- Lead information requests including completing questionnaires, providing supporting documentation, partnering with product and engineering teams to clarify discrepancies, and communicating results in an organized manner
- Manage the education and training of Cloudflare's security and compliance posture to the sales organization
- Create and own security compliance assets including websites, white papers, and faqs.
- Partner with organizational leaders to find creative and innovative ways to address customer requirements
- Drive improvements to existing processes; Ability to overhaul a process to make it more efficient
- Participate in sales calls addressing security and compliance questions for prospects and existing customers
- Review security clauses in contracts; advise on Cloudflare's security posture and ensure contracts accurately reflect our measures
- Assist where applicable in compliance audits
Examples of desirable skills, knowledge and experience
- 8-10 years of direct experience with security compliance frameworks and audits (SOC, PCI, ISO27001, FedRAMP, etc.)
- Experience with managing a global team
- Highly skilled communicator and influencer with the ability to describe complex concepts in easy to consumable terms
- Proven previous experience streamlining processes and producing quality metrics
- Previous experience supporting customer facing teams is a major plus
Compensation
Compensation may be adjusted depending on work location and level.
- San Francisco based estimated annual salary of $230,000 - $255,000 USD
- Washington D.C. based estimated annual salary of $218,000 - $242,000 USD
- Texas Based Estimated annual salary of $195,000 - $217,000 USD
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
