Job Summary
Job Description SummaryWork Arrangement: Due to the launch of our new greenfield site, this role will start as remote. Candidates are expected to transition to an onsite work arrangement once the facility is ready
Required Skills and Experience
• 8+ years of progressive IT experience supporting ERP, MES, manufacturing, supply chain, or quality systems in a global manufacturing environment.
• Strong SAP S/4HANA experience with hands-on knowledge of manufacturing and supply chain processes, including SAP EWM, PP, QM, Inventory Management, Materials Management, and master data.
Position Overview
The Senior Manager, IT – SAP & MES Manufacturing Systems will lead the technology delivery, site readiness, and operational support for the Costa Rica manufacturing site, with primary focus on SAP S/4HANA rollout, SAP manufacturing and extended warehouse capabilities, and Siemens Opcenter MES implementation. This role will serve as the IT business partner for manufacturing, warehouse, quality, supply chain, and site leadership, ensuring that enterprise platforms are deployed, integrated, validated, and supported in a scalable and compliant manner.
The ideal candidate is a hands-on technology leader with strong SAP manufacturing, SAP EWM, QM, MES, and regulated systems experience. This individual will manage local resources, partner with implementation vendors, drive cross-functional execution, and ensure the site is operationally ready for go-live, hypercare, and steady-state support.
Key Responsibilities
• Lead IT delivery and site readiness for the Costa Rica SAP S/4HANA rollout, including manufacturing, warehouse, quality, procurement, finance, and integration workstreams.
• Provide leadership and oversight for SAP process areas including Extended Warehouse Management (EWM), Production Planning (PP), Quality Management (QM), Inventory Management, Materials Management, and SAP-MES integration.
• Lead or support Siemens Opcenter MES implementation activities, including requirements, design, configuration alignment, data readiness, testing, validation, deployment, and hypercare.
• Lead the implementation of Free Trade Zone solutions at the CR plant.
• Partner with manufacturing operations, supply chain, quality, engineering, finance, and global process owners to translate business needs into scalable technology solutions.
• Manage integration between SAP, MES, labeling, shop-floor systems, reporting platforms, and other manufacturing applications to ensure reliable end-to-end process execution.
• Drive cross-functional testing strategy, including unit testing, system integration testing, user acceptance testing, regression testing, cutover rehearsal, defect triage, and go-live readiness.
• Coordinate with internal IT teams, business teams, external implementation partners, and managed service providers to ensure project milestones, risks, issues, and dependencies are actively managed.
• Establish the local application support model for SAP and MES, including incident management, change management, service levels, knowledge transfer, and operational handoff.
• Ensure all system changes, testing, documentation, and validation activities meet applicable quality, regulatory, cybersecurity, and compliance requirements.
• Develop and mentor local IT resources, build site capability, and create a high-performing team culture focused on accountability, collaboration, and continuous improvement.
• Support post-go-live stabilization, root-cause analysis, continuous improvement, and roadmap planning for manufacturing systems at the Costa Rica site.
Required Skills and Experience
• 8+ years of progressive IT experience supporting ERP, MES, manufacturing, supply chain, or quality systems in a global manufacturing environment.
• Strong SAP S/4HANA experience with hands-on knowledge of manufacturing and supply chain processes, including SAP EWM, PP, QM, Inventory Management, Materials Management, and master data.
• Strong experience on Free Trade Zone solution setup for Costa Rica
• Experience implementing or supporting Siemens Opcenter MES or comparable manufacturing execution systems in a discrete or regulated manufacturing environment.
• Demonstrated experience with SAP-MES integration, shop-floor execution, production order processing, warehouse execution, quality inspection processes, device history records, and manufacturing traceability.
• Proven experience supporting ERP or MES rollouts, including requirements gathering, fit-gap analysis, solution design, testing, training, cutover, go-live, hypercare, and production support.
• Working knowledge of GxP, computer system validation, change control, audit readiness, data integrity, and regulated manufacturing documentation practices.
• Ability to lead cross-functional teams, manage implementation partners, influence stakeholders, and communicate clearly with both technical and business audiences.
• Strong analytical, problem-solving, facilitation, and decision-making skills, with the ability to manage multiple priorities in a fast-paced environment.
• Fluency in English required; Spanish fluency or strong business proficiency preferred.
Preferred Qualifications
• Experience in medical device, life sciences, pharmaceutical, or other highly regulated manufacturing environments.
• Prior experience supporting new plant startup, greenfield manufacturing implementation, or global template rollout.
• Knowledge of SAP Fiori, IDocs, interfaces, middleware, RF warehouse execution, labeling systems, 3PL or logistics integrations, Asset management systems, and shop-floor automation.
• Experience with Agile delivery, Jira, ServiceNow, validation lifecycle tools, and structured project governance.
• SAP certification, Siemens Opcenter training, PMP, Agile certification, Lean Six Sigma, or related credentials are a plus.
Leadership Expectations
• Act as the primary IT leader for SAP, MES and other application readiness at the Costa Rica site.
• Build trusted partnerships with site leadership, global process owners, quality, manufacturing, engineering, and enterprise technology teams.
• Promote standardization, template adherence, operational discipline, and sustainable support practices.
• Lead with accountability, transparency, and urgency while maintaining a collaborative and inclusive team environment.
• Balance business priorities, compliance expectations, project timelines, and long-term platform scalability.
Education
• Bachelor’s degree in Information Systems, Computer Science, Engineering, Supply Chain, Manufacturing, Business Administration, or related field required.
• Master’s degree or MBA preferred.
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Skills Required
- 8+ years of progressive IT experience supporting ERP, MES, manufacturing, supply chain, or quality systems in a global manufacturing environment
- Strong SAP S/4HANA experience with manufacturing and supply chain processes, including EWM, PP, QM, Inventory Management, Materials Management, and master data
- Experience setting up Free Trade Zone solutions for Costa Rica
- Experience implementing or supporting Siemens Opcenter MES or comparable manufacturing execution systems
- Experience with SAP-MES integration, shop-floor execution, production orders, warehouse execution, quality inspections, device history records, and manufacturing traceability
- Experience supporting ERP or MES rollouts through requirements, design, testing, training, cutover, go-live, hypercare, and production support
- Working knowledge of GxP, computer system validation, change control, audit readiness, data integrity, and regulated manufacturing documentation
- Ability to lead cross-functional teams, manage implementation partners, influence stakeholders, and communicate with technical and business audiences
- Strong analytical, problem-solving, facilitation, and decision-making skills
- Fluency in English
- Spanish fluency or strong business proficiency
- Bachelor's degree in Information Systems, Computer Science, Engineering, Supply Chain, Manufacturing, Business Administration, or a related field
- Experience in medical device, life sciences, pharmaceutical, or other highly regulated manufacturing environments
- Experience with new plant startup, greenfield manufacturing implementation, or global template rollout
- Knowledge of SAP Fiori, IDocs, interfaces, middleware, RF warehouse execution, labeling systems, 3PL or logistics integrations, asset management systems, and shop-floor automation
- Experience with Agile delivery, Jira, ServiceNow, validation lifecycle tools, and structured project governance
- SAP certification, Siemens Opcenter training, PMP, Agile certification, Lean Six Sigma, or related credentials
- Master's degree or MBA
Insulet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insulet and has not been reviewed or approved by Insulet.
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Healthcare Strength — Healthcare coverage is broad, including medical, dental, vision, life and disability insurance, wellness resources, and an EAP. Plan details are described as comprehensive, with PPO options and first-day eligibility noted in some cases.
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Retirement Support — Retirement programs include a 401(k) with a company match equal to 50% of the first 6% of pay, with vesting after a year. This match is paired with other financial benefits and is characterized as a strong element of the package.
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Equity Value & Accessibility — An ESPP with a 15% discount and a look-back enables stock purchases at 85% of the lower offering-period price. This feature is presented as a notably attractive wealth-building benefit.
Insulet Insights
What We Do
Insulet Corporation, headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. Founded in 2000 (NASDAQ: PODD), Insulet operates with a customer-centric focus to supply high-quality products and expand the use of insulin pump therapy. Omnipod products are now available in 20+ countries around the globe. HIRING SCAM ALERT Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that: • Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message. • Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment. • Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment. If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000. If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov
