The Role
Lead and manage the North America Sales Associate program: recruit, onboard, train, coach, and place sales associates. Supervise site supervisors, oversee training design and delivery, monitor KPIs, manage logistics (scheduling, housing, travel, expenses), partner with Talent Acquisition and field sales, provide program reporting and insights, and continuously improve processes to build a field-ready Territory Manager bench.
Summary Generated by Built In
Role summary
This position is ideal for an experienced field sales leader or early-in-career program manager to join the North America Learning & Development team as Sr.Manager, Sales Associate Program, ensuring our sales associates teams are equipped with the knowledge and skills to move to field-based sales roles and win.
Reporting to North America Learning & Development leadership, you will own the North America Sales Associate program and lead the management and support team to drive the structure, rigor, and processes to create a reliable and field-ready Territory Manager bench.
This is a full time position in our Morrisville, NC or Tempe, AZ office.
Role expectations
- Own the Sales Associate program, including structure and integrity, recruiting and onboarding, training, coaching, ongoing development, and placement
- Lead, coach, and develop a team of site supervisors (Morrisville and Tempe office locations) through regular 1:1s, direct observation, and performance evaluations.
- Oversee training design, development, and delivery in partnership with the sales training team to ensure high quality development and certification experiences.
- Oversee recruitment strategy and partner with Talent Acquisition to hire ideal candidates
- Collaborate with field sales teams to support readiness and territory success.
- Monitor KPIs, drive sales results, and remove barriers to performance.
- Manage program logistics, including scheduling, housing, travel, and expense oversight.
- Provide program reporting and insights to leadership and stakeholders
- Execute on all other program responsibilities
What we're looking for
- Education: Bachelor’s degree or equivalent experience with a minimum of 6 years sales and/or early-in-career experience
- Experience: Minimum 10+ years of recent sales experience; sales management and/or training experience with a background in pharmaceutical or medical device sales training preferred
- Skills: Sales, sales process, sales training, sales leadership, coaching, performance development, data fluency, process improvement, training facilitation, project management, presentation, knowledge application, performance management, interviewing
- Communication: Demonstrated skills at all stakeholder levels and proven ability to influence with and without authority; Strong sense of ownership, holding self and others accountable to meet/exceed expectations
- Teamwork: Demonstrated ability to manage multiple deadline-driven projects in a fast-paced, inclusive team environment; ability to own and adhere to sales training related processes and systems
Complementary skills
- Instructional design, learning analytics, LMS/learning platforms administration
- Project management and project management software utilization
- MS Office Suite and Copilot integration
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About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Bachelor's degree or equivalent experience
- Minimum 10+ years of recent sales experience
- Sales management and/or sales training experience
- Experience leading, coaching, and developing teams (site supervisors)
- Skills in sales, sales process, sales training, sales leadership, and coaching
- Project management skills and ability to manage multiple deadline-driven projects
- Data fluency, KPI monitoring, performance management, and reporting
- Experience with recruitment strategy and partnering with Talent Acquisition
- Program logistics management including scheduling, housing, travel, and expense oversight
- Background in pharmaceutical or medical device sales training
- Instructional design and learning analytics
- LMS / learning platform administration
- Project management software utilization
- MS Office Suite and Microsoft Copilot integration experience
- Ability to work full-time in Morrisville, NC or Tempe, AZ office
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
