The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The Consumer Banking Organization’s mission is to become essential to American Express Members’ lives by providing Everyday Banking products with unparalleled value, service, and convenience. Our Member deposits represent the largest source of funding for American Express, and a key strategic priority is to continue to grow our portfolio of cost efficient, resilient deposits.
ResponsibilitiesThe Senior Manager, Rewards Checking Product Management will be an essential part of the core team responsible for ongoing management and evolution of our Amex Checking products and offerings.
This role is responsible for delivering seamless, integrated digital experiences for our customers while advancing growth and long-term sustainability for the business. It is focused on driving product and feature performance to optimize the Checking account opening and onboarding journeys by leveraging industry expertise, competitive insights, and customer experience data. The ideal candidate will demonstrate a proven ability to manage complex stakeholder environments, lead cross-functional initiatives, and deliver measurable results in a fast-paced, dynamic setting. Success in this role also requires strong risk management discipline, with the ability to effectively operate within a robust control framework while balancing innovation, compliance, and operational excellence.
Key Responsibilities- Lead the Account Opening and Onboarding workstream, serving as the primary point of contact for prioritization and development of business requirements supporting feature and capability launches
- Drive initiatives independently from ideation through execution, building cross-functional alignment, proactively identifying risks, and engaging leadership to remove roadblocks
- Develop deep expertise in digital customer journeys and operational processes that support our customers, championing best-in-class experiences and continuously identifying opportunities to improve performance and efficiency
- Translate business needs into clear, actionable requirements and partner closely with Product Development, Fraud, Risk, Legal, Compliance, Servicing, and other stakeholders to design and deliver high-impact product features
- Collaborate with Risk and Fraud partner teams to monitor product and features performance, balancing the customer experience with risk management for both customers and the enterprise
- Partner with Analytics to track performance metrics, generate actionable customer insights, and inform optimization strategies and roadmap prioritization
- Communicate strategic priorities clearly, aligning and mobilizing cross-functional teams to deliver against business objectives and support new product capabilities
Minimum Qualifications
- Demonstrated experience in product management, product marketing or similar role
- Exceptional interpersonal, communication, and influencing skills with the ability to synthesize data and strategy into clear executive-level messaging that drives business outcomes
- Strategic problem solver with strong analytical capabilities, as well as the ability to proactively identify areas of opportunity and drive results
- Experience defining product features, customer journeys and business requirements
- Proven ability to manage multiple initiatives and prioritize effectively in deadline-driven environments
- Action-orientation, resourceful, and collaborative, with results driven mindset
- Intellectually curious, customer-focused, and comfortable challenging the status quo to drive innovation
- Positive “roll-up your sleeves” attitude, adaptable and effective in fast-paced, ambiguous, and evolving environments
- Comfortable working in more sophisticated technical and regulatory environments
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Demonstrated experience in product management, product marketing or similar role
- Experience defining product features, customer journeys, and business requirements
- Exceptional interpersonal, communication, and influencing skills with executive-level messaging capability
- Strong analytical capabilities and strategic problem solving
- Proven ability to manage multiple initiatives and prioritize in deadline-driven environments
- Experience working with Risk, Fraud, Legal, and Compliance in regulated financial environments
- Ability to translate business needs into actionable requirements and lead cross-functional delivery
- Employment eligibility to work with American Express in the United States (no visa sponsorship)
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
