Overview
The Senior Manager of Regional Operations will have a designated region to oversee. The senior manager will provide management and leadership for the operations department including installation, project management, and service within the designated region.
Responsibilities
- Assure customers are handled in a timely and professional manner and overall customer satisfaction goals are achieved or exceeded.
- Oversee and/or review schedule for all installations.
- Support sales team or project management team in the system design and in developing a scope of work intended to meet customer requirements and/or expectations.
- Ensure installation and service quality standards.
- Ensure project profitability and job cost review of install jobs.
- Recruit, hire, and train installation and service personnel.
- Oversee day-to-day activities of installation and service personnel.
- Work with the Company Fleet Manager to ensure that company-owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleet.
- Administer and follow Company safety policies as stated in the Company Safety Manual.
- Conduct regular safety meetings to ensure safety awareness in all tasks performed by install and service personnel.
- Oversee technical training and certification programs.
- Other duties as assigned.
Qualifications
- High School Diploma required; college degree preferred
- NICET Certification Level 1 and 2 required preferred
- Minimum 3-5 years technical install or service experience
- Minimum 2 years supervisory experience
- Knowledge of installation practices and standards
- Strong management and leadership skills
- Excellent written and communication skills
- Proficient in Microsoft Suite
- Maintain industry certification(s) as required
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at [email protected]. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.
Skills Required
- High school diploma
- College degree
- NICET Certification Level 1 and 2
- 3-5 years of technical installation or service experience
- 2 years of supervisory experience
- Knowledge of installation practices and standards
- Strong management and leadership skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Suite
- Ability to maintain required industry certifications
What We Do
Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions for distributed enterprises. We improve security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our managed service offerings include implementation and maintenance of SD-WAN, wireless WAN, cloud-based enterprise communications, interactive remote video monitoring, lone worker safety, managed access control, intrusion alarm systems, cloud video management, video analytics and POS exception reporting. Our technology partnerships and world-class command and control centers operated by our team of experts give our customers a significant competitive advantage. We eliminate the hidden costs and complexities of dealing with multiple vendors and charge a flat monthly rate with a single invoice for security, network, communications, and business intelligence. Our culture of complete transparency and relentless focus on customer success has made Interface a trusted partner for leading enterprises.
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