ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
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Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Sr. Manager of Quality Engineering is responsible for leading a global team of entry level to experienced professionals focused on creating and maintaining automated tests from manual test scripts and test cases. This role serves as a technical expert and advisor for complex engineering and quality issues, providing expert-level understanding of qualification, validation, nonconformance control, process capability, and risk reduction.
Essential Duties and Responsibilities:
- Define and execute the technical strategy for test automation frameworks, tools, and methodologies across multiple product lines.
- Lead the design and implementation of scalable, robust, and maintainable automated test solutions for web, mobile, and API layers.
- Drive the adoption of best practices in code quality, including code reviews, static analysis, and adherence to coding standards.
- Evaluate and recommend new technologies and approaches to enhance testing efficiency and effectiveness.
- Architect and implement programmatic quality gates within CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions) to ensure continuous quality adherence.
- Integrate automated tests, code quality checks, security scans, and performance benchmarks into the CI/CD workflow.
- Monitor and report on key quality metrics, identifying areas for improvement in the CI/CD pipeline and overall quality posture.
- Sets goals and objectives for team members for achievement of operational results
- Manage experienced professionals who exercise latitude and independence in assignments
- Influence others outside of their own job regarding policies, practices, and procedures
- Contribute to policy and strategy implementation for short-term results
- Lead and prioritize the daily activities of the team
- Manage, mentor, and coach to develop a collaborative and dynamic team
- Coordinate cross-functional communication to align initiatives and strategies to drive efficiency
- Review and analyze discrepancies in service or performance and recommends updates for products or services
- Oversee test schedules and/or strategies in accordance with project scopes and delivery dates
- Reviews software documentation to ensure technical accuracy, compliance, and completeness and to mitigate risks
- Provide feedback and recommendations on software usability and functionality
- Identify program deviance from standards and suggests modifications to ensure compliance
- Serve as advanced escalation point for complex reproducing, debugging, and isolating of software problems
Knowledge, Skills, and/or Abilities Required:
- Exceptional leadership and customer service skills
- Willingness to work in a team environment
- Strong organizational skills to give the team direction
- Professional presence suitable for interaction in meetings, in-person, or via email
- Excellent presentation and communication skills
- Knowledge of quality assurance methodologies
- Familiarity with object-oriented programming language
- Knowledge of Software Development Life Cycle (SDLC)
- Knowledge of basic builds and deployments
- Strong problem-solving skills with the ability to meet reasonable deadlines
- Experience in software quality assurance and test automation, with at least 3 years in a leadership or management role.
- Sufficient expertise in designing, developing, and maintaining automated test frameworks using languages like Python, Java, JavaScript, or C# to understand teams are on track for test automation commitments
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 6+ years of relevant experience
- 3+ years of managerial experience
Working Conditions:
- Hybrid depending on location (Pune / Mumbai)
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Top Skills
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
