Sr. Manager PS DDAT Client Operations, Technology Support

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Senior Manager, Client Operations, PS DDAT, you will be instrumental in managing various business operations functions and spearheading strategic initiatives. This role demands a highly skilled individual contributor with a strong analytical mindset, capable of developing and maintaining data visualizations, creating operational processes, and preparing executive-level presentations. You will collaborate closely with cross-functional teams to streamline work intake and reporting processes, enhance efficiency, and build dashboards to standardize reporting driven by standardized operational processes.

Key Responsibilities:

• Develop and maintain data visualizations using system tools such as Power BI. Tableau, and Salesforce to satisfy internal reporting and client specific reporting.

• Build operational processes in and create standardized dashboard views for client-specific reporting and productivity tracking.

• Centralize processes within the PSDDAT Client operations team to create seamless, scalable processes that are reportable at the client and project level.

• Prepare executive-level PowerPoint presentations to communicate insights and recommendations.

• Document processes and create standard operating procedures (SOPs) to ensure consistency and efficiency.

• Create Welcome Season and monthly go live reporting.

• Manage projects within the business operations team to advance the overall roadmap for the Business Operations team in support of the broader PS DDAT organization

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or a related field.

• Minimum of 5 years of experience in IT business operations, IT support, or a related field.

• Proven experience in managing and leading a team.

• Strong analytical and problem-solving skills.

• Experience with Power BI, Tableau, Salesforce, and IT ticketing systems.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple priorities.

• Power BI, Salesforce, Tableau

• Lean Six Sigma Certification or PMP

Preferred Qualifications:

• Knowledge of industry best practices for IT business operations.

• ITIL Certification

• Masters Degree preferred

Essential Qualifications:

• 5+ years of overall work experience with a focus on operational roles.

• Proven track record of effective communication; excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner.

• Customer-centric, creative, and strategic mindset; prior customer-facing experience is preferred.

• Project management experience is required.

• Highly collaborative and communicative, with experience working in fast-paced, multi-functional team environments.

• Ability to work independently and efficiently with minimal supervision, with proven analytical and critical thinking skills.

• High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities.

• Approaches challenges with a sense of urgency, ability to work well under pressure, and take direction.

Education
Bachelors Required, Masters Preferred

Pay Range

The typical pay range for this role is:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.