Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.
Location: San Diego, Los Angeles, or San Mateo, CA — or remote within the U.S.
About the RoleThe Digital Commerce Experience Product team strives to develop top-tier customer and operator experiences for PlayStation’s digital stores. As Senior Manager, Product Management – Storefront Experience, you will lead a team of experienced product managers responsible for improving the end-to-end customer experience and expanding our storefront presence across geographies and channels. Reporting to the Senior Director, Digital Commerce Experience, you’ll work closely with global cross-functional teams to deliver a world-class customer experience that drive player engagement and business growth.
What You’ll Do- Guide and Encourage: Supervise and nurture a team of product managers, establishing an ambitious product vision, strategy, and roadmap for PlayStation Storefront experiences on all platforms and touchpoints.
- Develop the Future: Drive the global expansion roadmap for PlayStation’s Storefronts, ensuring consistency and excellence across geographies and digital channels.
- Champion the Player: Leverage data, insights, and experimentation to optimize the customer journey—from discovery to purchase and beyond.
- Collaborate and Align: Partner with Store Commercial, Marketing, and Program Management teams to define and enable the future content strategy for our D2C stores.
- Innovate with Impact: Collaborate closely with Engineering, UX, and Research to develop intuitive, high-performing, and scalable solutions.
- Ensure Global Readiness: Collaborate with Legal and Compliance to develop experiences that are locally optimized and globally compliant.
- Measure What Matters: Define success metrics and continuously monitor, analyze, and improve product performance to drive measurable results.
- Impact at a Large Scope: Transmit vision, strategy, and advancement among teams and leadership to uphold alignment and drive.
- Experience: 6+ years of product management experience, leading large-scale D2C eCommerce products or platforms.
- Leadership: Proven track record of leading and delivering complex programs in global, matrixed organizations.
- Collaboration: Proven track record of effective teamwork with business, engineering, compose, and participant teams.
- Approach: A resilient, resourceful leader who thrives in ambiguity and drives clarity through action.
- Expertise: Background in enterprise-level integrations and delivering end-to-end digital commerce experiences.
- Communication: Outstanding storytelling and presentation skills, capable of influencing at all levels.
- Proficient in managing various tasks efficiently within a fast-paced environment.
- Product Experience: Hands-on experience with agile development practices. Familiarity with UX compose principles, personalization systems, and experimentation platforms.
Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Top Skills
What We Do
PlayStation has been at the forefront of interactive and digital entertainment since the debut of our first console in 1994. Our products delight millions across the world through incredible games, cutting edge experiences and access to many types of media.
This commitment to amazing our fans is at the core of who we are and one we share with Sony Corporation, internationally known as a leader in music, movies and consumer electronics.
We can only achieve this goal by welcoming talented people and empowering them to do their best work. From game developers to data scientists, software engineers to cybersecurity experts, marketing to accounting and finance professionals, we’re always looking for talented people who share a passion for creating and our commitment to delivering amazement.
