Job Description:
Flexential is hiring a Platform Engineering leader in the IT organization to plan roadmaps, establish requirements, develop and operationally manage platform technologies including Observability, DevOps, ITSM and Integrations. Current platform initiatives include building a next-gen OpenTelemetry observability platform for 40+ data center facilities and platforms using a LGTM stack (Loki, Grafana, Tempo, Mimir); and enabling secure high-velocity SDLC capability enabling paved pathways, engg excellence measurements and devsecops across multiple development teams.This role sits at the intersection of engineering management and hands-on technical work. You will lead a team of platform engineers, create/capture requirements, establish and own technical planning and implementation, and be accountable for platform reliability, security, and delivery timelines. This is a high-visibility, high-impact role — the platforms you build will be foundational to Flexential's IT services, as well as enable AIOps and AI infrastructure.
Key Responsibilities and Essential Job Functions:
Lead the design, development, deployment and operational management of automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilities.
Lead, Build and manage the Platform Engineering team and function — hiring, mentoring, performance management, and technical roadmap ownership.
Plan, build and operate an OpenTelemetry Observability platform with technologies including Grafana, Mimir, Loki, Tempo, Alertmanager on Kubernetes/RKE2 using Helm and ArgoCD.
Build an automated federated Observability Edge Stack — Prometheus + OTel collector nodes deployed per site and Zabbix auto-discovery configuration and Prometheus scrape profile library for 10+ device classes (Cisco, Juniper, Dell, NetApp, etc.).
Design, develop and manage engineering lifecycle platforms for high-velocity secure SDLC using Gitlab and similar / related technologies.
Build and operate iaC and CI/CD platforms including GitLab CI/CD, Terraform, Ansible AWX, Helm, and ArgoCD for automated provisioning and application deployment.
Own, enhance and operate critical IT platform technologies e.g Boomi for integrations, AWS for Cloud environments, including their hosted infrastructure.
Establish and enforce platform security posture: secrets management via CyberArk/Conjur, RBAC, mTLS, compliance boundary design, and zero inbound telemetry architecture.
Build and integrate ITSM capabilities for various platforms e.g automated incident creation, CI enrichment, and CMDB correlation
Define and implement extensibility patterns including AIOps: e.g anomaly detection hooks, event correlation pipeline design, and integration with future ML/AI tooling.
Partner with other IT and business teams for App Dev, requirements capture, delivery validation and integration needs.
Represent platform engineering in cross-functional architecture reviews and executive-level program updates.
Perform other management and technical duties as required and assigned for team and operational resilience e.g team building, on -call rotation, etc
Travel maybe required to team or project events
Required Qualifications
12+ years of relevant technical experience with 4+ years in a management (or Principal-level) role leading a engineering team
DevOps / Platform Engineering - 8+ years, End-to-end ownership of developer/infrastructure platforms; Kubernetes, Helm, ArgoCD, service-mesh, containerized workloads
GitOps / CI-CD - 5+ years GitLab CI/CD, pipeline authoring, infrastructure-as-code delivery
8+ years of expert level automation frameworks experience with Python, Terraform, Ansible, etc.
Infrastructure (Linux/VM) - 8+ years Linux systems administration, VM lifecycle (VMware vCenter/VCF), Netapp storage and compute provisioning
Working knowledge of Networking - 3+ years, TCP/IP, BGP/OSPF, SNMP protocol
AI tooling – Strong understanding (or 1+ years experience) with MCP, Agentic workflows, SRE workflows e.g AIOps for Anomaly detection, event correlation, alert noise reduction on Prometheus and Grafana stack
Experience with Secrets & Security - 4+ years, CyberArk, Conjur, Vault, or equivalent; RBAC design, compliance boundary architecture
Engineering Management - 4+ years, Hiring, team building, performance management, roadmap ownership for teams of 5+ engineers
Other training and experience may be substituted for the job requirements at the discretion of the manager
Preferred Skills
Hands-on experience or working knowledge of Boomi integrations PaaS(iPaaS) technologies
Experience with design and development of DR test application/automation and process workflows for corporate BCP execution.
Hands-on experience working with AWS products in a Well-architected Framework and multi-account model to develop various compute, storage, network iaaS and PaaS services for IT applications.
Hands-on experience working with BAS / BMS systems in a Datacenter / OT environment.
Base Pay Range: Annualized salary range offered for this position is estimated to be $170,000 - $200,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Variable Pay: Discretionary annual bonus, based on personal and company performance.
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Skills Required
- 12+ years relevant technical experience with 4+ years in a management or Principal-level role
- 8+ years DevOps / Platform Engineering experience; Kubernetes, Helm, ArgoCD, service-mesh, containerized workloads
- 5+ years GitOps / CI-CD experience with GitLab CI/CD and pipeline authoring
- 8+ years automation frameworks experience with Python, Terraform, Ansible
- 8+ years Linux systems administration and VM lifecycle experience (VMware vCenter/VCF); NetApp storage and compute provisioning
- 3+ years networking knowledge (TCP/IP, BGP/OSPF, SNMP)
- Experience with AI tooling / AIOps (anomaly detection, event correlation) or 1+ years related experience
- 4+ years experience with secrets and security tooling (CyberArk, Conjur, Vault); RBAC and compliance boundary design
- 4+ years engineering management experience including hiring, team building, performance management, and roadmap ownership for teams of 5+ engineers
- Ability to plan, build and operate observability platforms (Grafana, Mimir, Loki, Tempo, Alertmanager) and federated edge stacks
What We Do
Flexential empowers the IT journey of the nation’s most complex businesses by offering tailored hybrid IT solutions delivered via the FlexAnywhere™ platform of integrated colocation, cloud, connectivity, data protection, managed and professional services, with three million square feet of data center space in 19 highly connected markets. Our FlexAnywhere™ Solutions allow customers to solve their most complex hybrid IT infrastructure requirements, such as reliability and performance, agility and scalability, and interconnection, seamlessly connecting applications and users.
