Sr. Manager, People Business Partner - Customer Success & Customer Outcomes

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

We are looking for a Sr. Manager, People Business Partner who will collaborate with our cross-functional People teams to support and build trusted partnerships with our Gong leaders and employees. This role will be the main PBP for our Customer Success and Customer Outcomes teams. Key responsibilities include talent assessment and organization planning, driving employee relations, performance processes, team engagement and retention, career development, manager coaching, and strategic People team projects. The ideal candidate will embody our Operating Principles and contribute to an inclusive & performance driven culture. 

RESPONSIBILITIES

• Partner with people business partners, total rewards, recruiting, learning and development, people operations, and other cross-functional stakeholders, leaders, and employees to support strategic People priorities.
• Drive proactive People projects to scale and support our fast-paced, high-growth business, including workforce planning, organizational structure, development of high performing teams, change management, and communications.
• Lead HR for our CS & CO organization, partnering with Executives all the way through to Managers to deliver HR programs including performance management, management excellence programs, and compensation reviews.
• Coach and advise managers on complex HR matters, including sensitive employee relations issues.
• Guide managers on career pathing and leveling as well as skill and professional development.
• Lead day-to-day activities related to HR policies, processes, and programs.
• Design, plan, and execute various central and departmental initiatives and programs.
• Track and analyze key indicators of organizational health and recommend ways to improve.

QUALIFICATIONS 

• 8 + years of progressive experience in high-growth organizations in a People/HR position, including experience in business-facing roles.  
• A demonstrated level of competence in employee relations, coaching, performance management, change management, project management, and employment laws.
• Thrive in an innovative, fast-paced environment.
• Curious and continuous learner.
• Demonstrated ability to think strategically and holistically, and roll up your sleeves and execute.
• Collaborative cross-functional partner with a win-as-a-team attitude.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $163,200 - $192,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.