Sr. Manager, Payroll Implementation

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

Essential Job Duties

At BambooHR, we value growth, collaboration, and excellence. As a Senior Manager, Payroll Implementation, you will play a crucial role in growing new leaders in the Bamboo way, developing talent, defining metrics for success, and fostering interdepartmental collaboration. You will be a multiplier of talent and skills, driving the team forward and ensuring a seamless onboarding experience for our clients. Join BambooHR as a Senior Manager, Payroll Implementation and lead our team to new heights! We are seeking a candidate with a strong technical and project management background, exceptional leadership skills, and a proven track record in managing high-performing teams. As a key player in our mission to set people free to do great work, you will help develop strategies to enhance processes, drive efficiencies, and scale our payroll onboarding team to the next level by:

• Developing and retaining top talent, to ensure headcount is fully utilized
• Define, capture, and report on metrics that promote the right behaviors from the team and drive the overall success of the team forward
• Design and continually refine the process for onboarding payroll clients
• Conduct compensation and career advancement discussions with teams to help multiply and grow the department
• Help other groups recognize their touchpoints with the client and the impact that has on their experience.
• Analyzing team processes consistently and develop changes to promote increased efficiencies
• Develop interdepartmental collaboration that promotes client retention and PM growth opportunities
• Identify the resources needed for the Payroll Imp team (Ops, Product, other depts, etc) and take the necessary steps to ensure those resources are collaborative/coordinated/received
• Become a protector of BambooHR’s culture, strategically thinking about how decisions will change policies, practices, personal stories, and satisfaction
• Develop and achieve objectives and goals to support company vision/initiatives
• Ensure eNPS for team maintains at a high level along with NPS/CSAT for customer experience maintains at a high level
• Responsible for resource planning and being fiscally minded and careful with human capital
• Looks to maximize return and maintain team morale
• Looks to grow key talent to other areas of CX or for leadership
• Hiring/firing and improvement plans for employees that are performing below standards
• Final interviews for all department hires

What You Need to Get the Job Done

• 5+ years of proven experience in the nuances and specifics of payroll; including payroll onboarding dynamics/processes
• Experience with SAAS environment 
• 5+ years of successful management experience, preferably in an onboarding/implementation environment
• Experience in having difficult conversations in a management role
• Consistently meets or exceeds key performance in prior role
• Proven to have highly organized and able to multitask
• Demonstrates exceptional communication skills
• Able to function successfully in a collaborative team environment
• Strong leadership skills – must be able to work confidently and effectively with multiple departments and levels within the company
• Ability to de-escalate client and internal situations

What Will Make Us REALLY Love You

• Bachelor's degree in related field
• Prior experience processing/running payroll for an organization
• Experience working through new software implementations
• Professional experience in an implementation project management and/or human resources related role
• The proven ability to learn software programs with the snap of a finger

What You'll Love About Us

• Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
• Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
• Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
• Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
• Give back. Get paid to give your time to the community: ask us about this!
• Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
• Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
• In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.