We are looking for an experienced Success Manager to lead and manage relationships with Coupa partners in the assigned region. This strategic role focuses on developing partner capabilities, aligning business plans with Coupa’s growth strategy, and ensuring partners are fully enabled to deliver and sell world-class solutions. The ideal candidate has a strong background in software consulting, partner development, and procurement technology.
What You'll Do:
- Lead the selection, onboarding, activation and growth of implementation partners in collaboration with Partner Business Managers .
- Develop and implement partner-specific business plans focused on training, delivery capabilities, and pipeline development aligned with regional and vertical strategies.
- Build and maintain executive relationships with partners to accelerate their ability to position, sell, and deliver Coupa solutions.
- Educate partners on Coupa’s delivery methodology to ensure alignment with expert services and staffing practices.
- Create partner scorecards, incorporating feedback for continuous improvement and performance management.
- Act as the primary liaison between partners and internal Coupa teams (Professional Services, Sales, Marketing, Product & Technology, and Finance).
- Collaborate with Partner Business Managers and practice leads to plan resource capacity and drive pipeline growth.
- Facilitate regular communication with partners to address project issues, enablement requirements, and documentation needs.
- Ensure partner readiness to transact with Coupa, including managing master service agreements (MSAs), hour submission processes, and invoicing.
- Promote cross-border collaboration among global partners to foster resource sharing and delivery consistency.
- Align regional partner enablement strategies with sales and services objectives.
- Regularly review and optimize the partner ecosystem to ensure strategic alignment and high-quality delivery.
What You Will Bring to Coupa:
- Bachelor’s degree in business or related field.
- 5+ years of experience in software implementation, pre-sales, or partner development in procurement technology. Knowledge of Coupa solution stack and Procurement domain expertise experience is an advantage.
- Experience of Management Consulting / System Integrator practice workings (e.g. capability building, training, developing GTM offerings, market expansion, industry verticals, cross-selling, delivery oversight)
- Experience working in Middle East region, knowledge of local culture and language is a plus
- Customer-facing levels of professionalism with strong communication and presentation skills,
- Ability to build and nurture effective stakeholder relationships internally and externally
- Proven leadership and team-building abilities with a collaborative, results-driven mindset.
- Ability to manage multiple priorities and deliver in a fast-paced environment. Take initiative and ownership to improve internal processes and drive to results
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What the Team is Saying
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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