Sr. Manager of Operations

The following position is for employment with:

Northern Texas Facial & Oral Surgery

POSITION PURPOSE

The Sr. Manager of Operations leads the overall Practice operations and drives outstanding patient care within assigned Practices, including but not limited to the successful execution of the financial business plan, overseeing all talent development, training and facility maintenance objectives.  Ensures compliance, bottom line profit margin, best practice execution, referral development, succession planning and talent management to build a highly efficient and profitable Practice. Ensures all USOSM’s standards are adhered to and executed consistent with company direction.  

PRINCIPAL RESPONSIBILITIES AND DUTIES

1. Leads assigned Office Managers & Supervisors to achieve Practice financial objectives for revenue, expenses and profit performance, within all assigned Practice(s) and assists with developing and driving respective growth budgets via support of Marketing initiatives
2. Ensures the maintenance of fiscal reporting procedures within all assigned Practices are in full compliance with established company policies including but not limited to, Payer Relations, Credentialing, Revenue Cycle Management, Accounts Receivables / Payables, and Inventory Management
3. Drives outstanding Patient care, Practice efficiency and productivity through the leadership of Office Managers and Supervisors to fully implement all company Business essentials including but not limited to Strategic Scheduling, Leading Reach, Staging Process, Insurance Verification, Treatment and Planning
4. Ensures effective communication with Office Managers, Supervisors and Surgeons on key performance metrics including leading and lagging indicators of the Practice’s financial performance as well as the process needs of the Practice
5. Leads Office Managers and Supervisors through the execution of all performance management processes for non-clinical and clinical employees in the assigned Practices to include rewards and recognition, fostering positive morale, conflict resolution and disciplinary procedures, up to and including termination of employment
6. Supervises all Office Managers and Supervisors while promoting a positive working environment that is aligned with the company’s POWER values and in conjunction with the Practice’s vision and mission
7. Ensures appropriate staffing coverage for assigned Practices, training new and existing Office Managers and Supervisors in all processes, policies and procedures to ensure all assigned Practices meet or exceed budget while driving outstanding patient care. 
8. Assess talent at all levels within the Practice, provide ongoing coaching, training and feedback to develop the best Office Managers. Supervisors and staff in the industry
9. Validates assigned Office Managers and Supervisors are maintaining all appropriate level of supplies to budget, instruments and equipment; verifies all treatment rooms are fully stocked and contain proper equipment to ensure an outstanding Patient experience
10. Delivers ultimate oversight of maintaining licensure requirements for Doctors and Surgical Assistants to ensure all clinical employees complete all required yearly continuing education hours to maintain licensure requirements
11. Leads by example all aspects of compliance including Federal and State law, OSHA, HIPPA, Nitrous, I-9 Verification, Anti-Harassment as well as maintains a high level of confidentiality with extremely sensitive information
12. Performs other related duties as assigned

MINIMUM QUALIFICATIONS

Basic Knowledge & Competencies:

• Outstanding verbal and written communication and collaboration skills with Surgeons and or Medical Doctors
• Thinks and acts strategically while driving a high level of accountability to direct reports
• Leads with Integrity and Respect while effectively managing the performance of her / his team
• Manages performance for all Practice(s) assigned through influence and direct report relationships
• Applies a Growth Mindset in all aspects of day-to-day responsibilities
• Establishes a track record of delivering measurable results and making sound business decisions
• Proven ability to create a high performing team
• Excellent Patient / Customer Service and multi-tasking skills
• Ability to work through projects and drive out efficiencies
• High experience in metric and key performance indicators that create 8%+ in compounded annual growth
• Strong attention to details and high level of accuracy while maintaining short deadlines
• Well experienced in Microsoft Outlook, PowerPoint, Excel, and Word

Previous Experience/Education:

• Associate degree preferred or related years of professional leadership working experience
• 4+ years of operational leadership experience in leading leaders, experience within the dental and or healthcare industry is preferred

PHYSICAL REQUIREMENTS

• Working conditions are normal for an office environment
• Frequent use of hands to manipulate the keyboard, telephone, files and other equipment
• Ability to lift up to 10 pounds

ABOUT US ORAL SURGERY MANAGEMENT

By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.

Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.

Passion for Patient Care

Outstanding Results

Winning Attitude

Embracing Continuous Improvement

Respect for Self and Others

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.