About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Job Description: Senior Operations Manager
What does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best. After all, we are a ridiculously good company, so we make sure our employees are top-notch. So come on, we need your full concentration because it’s time to imagine what it’s like to be a Senior Operations Manager.
Responsibilities:
As a Senior Operations Manager, you will manage day-to-day Fleet Safety & Recovery operations business, including performance, billing, and financial statements
You will have weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed.
You will meet with clients as needed to continue business growth.
You will be responsible for interviewing Operations Managers and Team Leads. You will also promote department culture.
We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).
Requirements:
Experience as an Operations Manager, preferably within Fleet Safety & Recovery
A BA/BS degree is preferred.
Excellent communication skills, both verbal and written.
Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
Maintain an open line of communication between staff and upper management.
Experience managing supervisors, as well as an Advanced Coaching Structure
Performance Management Advanced Team Leads, Teammate & OM skills Development Structure
Develop individual and team goals and implement plans to carry out objectives (financial, growth, new business)
Guide the Operations Managers in meeting all team & individual goals.
This person must be able to build productive business relationships with clients and must have strong organizational, analytical, and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.
Apply, demonstrate and maintain safety & compliance procedures
Autonomous vehicle experience is preferred
Flexibility to travel is a requirement.
Competencies:
Strategic Leadership
Operational Excellence
Talent Development
Change Management
Performance Analytics
Client Engagement
Cross-functional Collaboration
Crisis Management
Innovation
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- Experience as an Operations Manager
- Experience within Fleet Safety & Recovery
- BA/BS degree
- Excellent verbal and written communication skills
- Ability to multitask across a wide spectrum of responsibilities
- Maintain open communication between staff and upper management
- Experience managing supervisors and implementing advanced coaching structures
- Performance management and skills development for Team Leads, Teammates, and OMs
- Develop and implement individual and team goals and plans (financial, growth, new business)
- Strong organizational, analytical, and managerial skills
- Ability to build productive business relationships with clients
- Apply, demonstrate, and maintain safety and compliance procedures
- Autonomous vehicle experience
- Flexibility to travel
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
