Sr. Manager - Operations (LTL)

About the Role

The Sr. Manager Operations is responsible for running the P&L of the LTL Services team, as well as designing, implementing, maintaining, and reporting on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency. This position works with clients on a regular basis to drive costs down and establish a relationship with the customer.

This role will report to the LTL Director and will have 3 LTL Managers - Operations reporting directly to it, with primarily Account Managers reporting to the Manager - Operations. 

This position will work onsite at our office in Rogers, Arkansas and candidates must be able to come onsite to interview. 

What the Candidate Will Do

• Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, and seek out new carriers to provide service at competitive rate levels
• Proactively identify and communicate issues, propose and implement solutions for continuous improvement in regards to processes, cost, service, and profitability
• Develop and distribute customer reports and internal performance management reports
• Deliver cost savings/cost containment to customers and/or Uber Freight
• Drive project list to ensure initiatives are delivered on time
• Creation, development, and presentation of Business Reviews
• Engage employees as business partners on a regular basis to discuss career development, current performance, and training opportunities (cross-account, cross-functional, etc.)
• Understand and apply all aspects of customer contracts
• Work closely with strategic account management group to maintain and grow Uber Freight’s business with the customer; incorporating value delivered to the customer over the life of the contract
• Provide leadership, management, coaching and support to a team and execute all other responsibilities
• Onboarding of new customers and/or services with existing accounts
• Management of resource and planning for operations success
• Ensure that FAP and Financial discrepancies are being actively worked for root cause identification and resolution
• Travel necessary

Basic Qualifications

• High school diploma or GED equivalent
• At least 5 years focused LTL experience
• At least 3 years People Management experience

Preferred Qualifications

• Bachelor’s Degree in Transportation Logistics or Supply Chain Management
• Familiar with tools and vendors in LTL industry
• Analytics experience
• Advanced knowledge of Microsoft Office Suite

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.