LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the RoleAt LendingClub, we’re committed to helping our members improve their financial health. The Senior Manager, Operations Analytics leads the team responsible for delivering clear, actionable performance insights across Service, Sales, Collections, Banking, and Back Office Operations.You will partner closely with Operations and Finance leadership to translate complex data into strategic decisions—driving operational excellence, measurable financial impact, and long-term operating leverage in service of improving the member experience. This role combines team leadership, financial modeling, and enterprise-level transformation in a fast-paced, data-driven environment.What You'll Do
Lead and develop a team of Operations Analysts, establishing Operations Analytics as the source of truth for KPI insights across Operations
Deliver executive-ready reporting and performance diagnostics that highlight trends, risks, and opportunities
Build scalable reporting frameworks and analytics infrastructure that support frontline execution and enterprise visibility
Identify, size, and prioritize transformation initiatives, quantifying cost savings, productivity gains, staffing implications, and revenue enablement
Partner closely with Finance to develop business cases, ROI models, scenario analyses, and investment trade-offs aligned to planning frameworks
Establish tracking mechanisms to measure realized vs. projected operational and financial impact
Provide analytical leadership for strategic initiatives, including automation, vendor strategy, AI enablement, and process redesign
Ensure data integrity, metric consistency, and governance across operational and financial reporting
Bachelor’s degree in Data Analytics, Business, Computer Science, Statistics, Finance, or a related quantitative field (Master’s degree or MBA preferred), or equivalent experience
6–10+ years of progressive experience in Operations Analytics, Business Analytics, Strategy, Finance, or Consulting, including experience leading analysts or cross-functional initiatives
Proven ability to lead and develop high-performing analytics teams and influence cross-functional stakeholders
Strong financial and operational acumen, with demonstrated success translating operational improvements into measurable financial impact (cost savings, efficiency gains, ROI, P&L outcomes)
Advanced analytical and modeling expertise, including scenario analysis, workforce/capacity planning, and business case development
Strong executive presence with the ability to translate complex data into clear, decision-ready insights and narratives
Experience partnering with senior leaders to drive strategic initiatives and enterprise-level transformation
Advanced proficiency in Excel and PowerPoint, with strong SQL and Tableau experience (Python a plus)
Familiarity with contact center performance metrics (AHT, occupancy, adherence, shrinkage) and/or financial operations productivity metrics (throughput, turnaround time)
Financial services experience preferred (Personal Loans, Credit Cards, Banking); Lean / Six Sigma or formal process improvement experience a plus
Work Location
Lehi, Utah
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily MT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
Monthly/quarterly/as needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 130,000-160,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
#LI-SS1
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Top Skills
What We Do
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. It is the only digital marketplace bank, and the first public U.S. neobank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals.
