Sr. Manager, Operational Excellence
About the Role
We’re looking for a Sr. Manager of Operational Excellence who is passionate about making complex operations simpler, smarter, and more scalable.
Reporting to the Senior Director of Operational Excellence, you’ll serve as a key partner in continuously improving how the business operates. You’ll help translate Operational Excellence strategy into better processes, workflows, technology, automation, and ways of working, and lead the people and resources responsible for bringing those improvements to life.
This is a player-coach role. You’ll personally dig into complex operational challenges, work through the details of future-state solutions, and lead improvements through implementation, while also directing and developing team members responsible for executing projects and initiatives.
The ideal candidate combines continuous improvement expertise, operational judgment, process design, technology fluency, people leadership, and hands-on execution.
What You’ll Do
- Drive continuous improvement across business processes, workflows, systems, and ways of working.
- Translate Operational Excellence strategy and future-state designs into practical processes, workflows, requirements, and solutions.
- Identify opportunities to simplify work, eliminate friction, improve scalability, and leverage technology and automation.
- Lead complex operational improvements from design through implementation, adoption, and refinement.
- Map current and future-state processes and work through the operational details required to bring improvements to life.
- Partner across Operations, Technology, Product, Finance, Legal, Client Services, and other functions to implement change.
- Lead and develop team members responsible for executing operational improvement initiatives, providing clear direction, priorities, coaching, and accountability.
- Coordinate requirements, workflow design, UAT, implementation readiness, training, and post-launch refinement.
- Remove obstacles and drive decisions when improvement initiatives cross teams or functions.
What We’re Looking For
- 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, or business transformation in health care billing or insurance.
- Demonstrated success improving complex operational processes from current-state assessment through implementation and measurable results.
- Strong experience with process design, workflow improvement, root-cause analysis, and current-state/future-state mapping.
- Experience translating business needs into requirements and partnering with Technology on systems, workflow, or automation solutions.
- Demonstrated experience leading people or directing teams responsible for operational improvement, implementation, or transformation initiatives.
- Ability to operate as a player-coach, personally working through complex issues while effectively directing and developing others.
- Strong understanding of continuous-improvement methodologies and how to apply them in a practical operating environment.
- Ability to take strategic direction and independently work through the details required to turn it into action.
- Strong business judgment, critical thinking, communication, and cross-functional leadership skills.
Who is Intellivo?
As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while eliminating burdensome outreach to plan members. With a 26-year history of excellence, Intellivo proudly represents more than 200 of the country's largest health plans.
Benefits that Support you Inside & Outside of Work
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement savings plan with employer match
- Paid time off and paid holidays
- Company-paid life insurance and short-term and long-term disability coverage
- Employee Assistance Program with counseling, financial coaching, legal resources
- Health Savings Account with company contributions for eligible employees
- Wellness, healthcare advocacy, and pet benefits
- A high-performing, collaborative culture built on ownership, accountability, continuous improvement, and meaningful impact
Skills Required
- 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, business transformation, business systems, or a related field.
- Demonstrated success improving complex operational processes from current-state assessment through implementation and measurable results.
- Strong experience with process design, workflow improvement, root-cause analysis, and current-state/future-state mapping.
- Experience translating business needs into requirements and partnering with Technology on systems, workflow, or automation solutions.
- Demonstrated experience leading people or directing teams responsible for operational improvement, implementation, or transformation initiatives.
- Ability to operate as a player-coach, personally working through complex issues while effectively directing and developing others.
- Strong understanding of continuous-improvement methodologies and how to apply them in a practical operating environment.
- Ability to take strategic direction and independently work through the details required to turn it into action.
- Strong business judgment, critical thinking, communication, and cross-functional leadership skills.
What We Do
Intellivo provides technology-enabled pre-bill and post-pay TPL identification and full recovery solutions for complex claims that improve payment accuracy, maximize savings, increase recovery speed, and provide a positive experience for providers and patients and for health plans and plan members. Intellivo illuminates the full story behind healthcare costs sparking opportunities for measurable savings and returns and empowers providers, health plans and consumers to take control of healthcare costs. For more information, please visit intellivo.com.
