CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are looking for a Marketing Operations Manager to be the operational backbone of CentralReach's marketing organization. In this role, you will own the systems, processes, and workflows that power the marketing engine, thereby enabling teams to move faster, measure effectively, and scale. This is the right role for someone who operates with a builder's mindset and is energized by the opportunity to turn complexity into clarity in a high-growth SaaS environment. This role will report to the Director of Demand Generation and Marketing Operations, collaborating closely with Marketing leadership, Sales Operations, and Business Operations to align marketing performance to business outcomes.
Key Accountabilities:
- Own and administer all aspects of the marketing tech stack, including tools supporting marketing automation, ABM, chatbot, lead routing, and more
- Manage seamless integrations between key tools in the tech stack and the CRM
- Develop and manage operational workflows for campaign and program execution, including segmentation, list management, email development and deliverability, and compliance (CAN-SPAM, CCPA, GDPR)
- Own strategic evaluation of, implement, and optimize new tools and processes to improve team efficiency and measurement capabilities, including AI-powered workflows
- Partner with Sales and Sales Operations on lifecycle definitions and attribution, lead scoring, and routing methodologies
- Partner with digital marketing stakeholders on tracking/tagging and UTM governance across all channels
- Build framework for email performance and other operational reporting, and regularly deliver actionable insights to marketing leadership
- Manage and develop our Email Marketing Specialist
Desired Skills and Experience:
- 6-8+ years of experience in marketing automation/operations, demand gen and/or analytics, with at least 4+ years in an operational role
- Extensive experience with marketing automation platforms; Salesforce Marketing Cloud Account Engagement (Pardot) preferred
- B2B Software-as-a-Service (SaaS) and Healthtech experience preferred
- Demonstrates solid understanding of a B2B demand generation funnel
- Proven experience building and optimizing tech stacks and lead scoring models
- Experience using APIs, webhooks, Zapier, and nativeconnectors/form handlers
- Exceptional attention to detail, with ability to multi-task and manage across several simultaneous projects
- Strong communication skills and collaborative excellency across a variety of teams and seniority levels
- 1-2+ years of experience with People management
- Bachelor’s degree or equivalent work experience
#LI-Hybrid
Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
Skills Required
- 6-8+ years of experience in marketing automation/operations, demand gen and/or analytics, with at least 4+ years in an operational role
- Extensive experience with marketing automation platforms; Salesforce Marketing Cloud Account Engagement (Pardot) preferred
- Proven experience building and optimizing tech stacks and lead scoring models
- 1-2+ years of experience with people management
- Bachelor's degree or equivalent work experience
What We Do
CentralReach’s story started in 2012 at an ABA clinic in Pompano Beach, Florida. The company's founder, a practicing Board Certified Behavior Analyst, was drowning in manual work – from paper billing and clinical data collection to clinical reporting.. With client outcomes in mind, she created a technology-based solution that reduced time-consuming administrative work and freed her to spend time where it matters most – serving clients. Today, under the leadership of Chris Sullens, award-winning CEO in the technology space, CentralReach remains committed to its founding mission: leveraging technology to support individuals with autism and intellectual and developmental disabilities and addressing the growing Autism and IDD care gap. Now the leader in its field, CentralReach continually strives to propel the industry forward through cutting-edge technology, an unrelenting commitment to excellence, and a culture devoted to serving the growing neurodiverse population. Trusted by more than 115,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis therapy with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
Why Work With Us
We are a mission-driven team who are lucky to get to impact and advance the future of autism and IDD care software. CentralReach is growing quickly, which provides the opportunity to learn and grow from within. We strive to provide career pathing opportunities, as well as leadership and management development training opportunities.
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