Sr. Manager, Learning Design & Management

Job Purpose:

The Senior Manager, Learning Design & Management plays a pivotal role in driving strategic learning initiatives across the organization. This role is responsible for leading the design and development for all curriculum projects, maintaining and enhancing existing learning content, and managing a team of Instructional Designers focused on the execution of content updates supporting out cafes and team members. The ideal candidate is a dynamic individual with experience as a instructional designer, project manager, and inclusive leader with a passion for learning and culture.

Duties & Responsibilities

Special Projects & Instructional Design

• Lead the design, development, and execution of special learning initiatives and curriculum projects.
• Collaborate cross-functionally with subject matter experts, stakeholders, and internal teams to create impactful learning experiences.
• Apply instructional design principles and project management methodologies to ensure timely and effective delivery of learning solutions.
• Evaluate, measure the effectiveness, and iterate on learning programs based on feedback and performance metrics.

Content Maintenance & Updates

• Oversee the ongoing review and enhancement of existing learning content to ensure accuracy, relevance, and alignment with business needs.
• Partner with internal teams to identify content gaps and opportunities for improvement.
• Ensure learning materials reflect current brand standards, policies, and procedures.

People Management

• Directly manage the team of Instructional Designers responsible for content updates.
• Provide coaching, development, and performance feedback to support growth and effectiveness.
• Foster a collaborative and inclusive team culture.

What You’ll Bring:

• A strategic mindset with a hands-on approach to learning design.
• Passion for creating inclusive learning experiences that reflect and support diverse communities.
• Ability to balance multiple priorities and lead with empathy and clarity.
• A commitment to continuous improvement and innovation in learning.

Skills & Competencies

• Strategic thinking and planning
• Instructional design and content creation
• eLearning development
• Multimedia production and editing
• Project management and prioritization
• Collaboration and relationship-building
• Written and verbal communication
• Data analysis and learning evaluation
• Technological fluency with media tools and LMS platforms

Qualifications:

• Bachelor’s and at least 8 years of experience, Master’s and at least 3 years of experience, or Doctorate and no years of experience.
• 8+ years of experience in learning design, instructional development, or talent development.
• Proven experience managing complex projects and cross-functional initiatives.
• Strong leadership and people management skills.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience working with Rapid Authoring tools including Storyline 360, Rise 360, Vyond, Camtasia, PowerPoint, In-Design and Word
• Ability to lift up to 50 pounds and transport media equipment

Working Conditions:

• This role may be at the hybrid Support Center office (Boston).  Occasional overnight travel necessary when attending team and/or corporate events and meetings.

Physical Requirements:

• While performing this job, the incumbent is regularly required to stand, sit, talk, hear, & use hands and fingers to operate keyboards

Direct Reports:

• This position will have 3 direct report.

Competitive Pay $127,461 to $163,660 annually.

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.