This strategic role leads the design and development of engaging, inclusive, and effective learning experiences across multiple formats—including eLearning, video, photography, and other multimedia assets. The Senior Manager collaborates with subject matter experts, instructional designers, and creative teams to deliver impactful training solutions that align with Panera’s business goals and values. This role also champions innovation, data-driven decision-making, and continuous improvement in learning design.
Duties & Responsibilities- Serve as lead instructional designer for cross-functional working groups.
- Design end-to-end learning strategies using instructional design theories and methods.
- Develop multimedia learning assets including interactive eLearning, gamified content, video, photography, and audio.
- Collaborate with SMEs and cross-functional teams to ensure content relevance and effectiveness.
- Manage all stages of multimedia production: conceptualization, scheduling, production, and delivery.
- Evaluate learning effectiveness using data and learner feedback; iterate based on insights.
- Stay current with emerging technologies and trends in instructional design and media production.
- Strategic thinking and planning
- Instructional design and content creation
- eLearning development
- Multimedia production and editing
- Project management and prioritization
- Collaboration and relationship-building
- Written and verbal communication
- Data analysis and learning evaluation
- Technological fluency with media tools and LMS platforms
- Bachelor’s degree in Instructional Design, Media Production, Communications, or related field.
- 5+ years of experience in instructional design, media production and eLearning development
- Demonstrated success in designing and delivering multimedia learning content
- Mastery of Microsoft Office, Adobe Creative Suite, and rapid authoring tools (e.g., Articulate 360)
- Experience with learning management systems (LMS)
- Strong organizational and time management skills
- Emotional intelligence and interpersonal skills
- Ability to lift up to 50 pounds and transport media equipment
This is a hybrid role is based in the Newton, MA Support Center. Occasional overnight travel is required.
Competitive Pay $104,942 - $125,930 annually
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Newton Support CenterSkills Required
- Bachelor's degree in Instructional Design, Media Production, Communications, or related field
- 5+ years of experience in instructional design, media production and eLearning development
- Demonstrated success in designing and delivering multimedia learning content
- Mastery of Microsoft Office, Adobe Creative Suite, and rapid authoring tools (e.g., Articulate 360)
- Experience with learning management systems (LMS)
- Strong organizational and time management skills
- Emotional intelligence and interpersonal skills
- Ability to lift up to 50 pounds and transport media equipment
What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need. We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests. Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada. Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
