Sr. Manager, Knowledge and Training

Our Mission

Launched in 2012, Tinder® revolutionized how people meet, growing from 1 match to one billion matches in just two years. This rapid growth demonstrates its ability to fulfill a fundamental human need: real connection. Today, the app has been downloaded over 630 million times, leading to over 97 billion matches, serving approximately 50 million users per month in 190 countries and 45+ languages - a scale unmatched by any other app in the category. In 2024, Tinder won four Effie Awards for its first-ever global brand campaign, “It Starts with a Swipe”™"

Our Values

One Team, One Dream

We work hand-in-hand, building Tinder for our members. We succeed together when we work collaboratively across functions, teams, and time zones, and think outside the box to achieve our company vision and mission.

Own It

We take accountability and strive to make a positive impact in all aspects of our business, through ownership, innovation, and a commitment to excellence.

Never Stop Learning

We cultivate a culture where it’s safe to take risks. We seek out input, share honest feedback, celebrate our wins, and learn from our mistakes in order to continue improving.

Spark Solutions

We’re problem solvers, focusing on how to best move forward when faced with obstacles. We don’t dwell on the past or on the issues at hand, but instead look at how to stay agile and overcome hurdles to achieve our goals.

Embrace Our Differences

We are intentional about building a workplace that reflects the rich diversity of our members. By leveraging different perspectives and other ways of thinking, we build better experiences for our members and our team.

The Team and Role

Tinder brings people together. With tens of millions of users and a presence in 190 countries, our reach is expansive—and rapidly growing. Our Member Experience team is dedicated to providing best in class customer support and Trust & Safety moderation. The Knowledge team oversees daily management of our internal knowledge base, ticket responses, and our Help Center and delivers strategic projects to ensure maximum impact for our agents and users. The Training team develops our training curriculum and content to ensure our global agent pool is equipped to effectively and efficiently handle their case load.

We are looking for a Sr. Manager of Knowledge and Training to oversee these programs and manage the teams executing them. In this role you will set and achieve the strategic vision for each program, direct various workstreams, and coach team members to deliver impact. We are looking for someone with a strong content management background who is user focused and comfortable working in small team environments. Strong leadership skills, ability to work cross-functionally, and an analytical mindset are a must. If you are looking for a space to lead, bringing organizational clarity and effective execution, we want to hear from you.

Where you’ll work:

This is a hybrid role and requires in-office collaboration. This position is located in Los Angeles.

In this role you will:

• Provide leadership and direction for multiple functional areas, develop and implement KM and training strategies to capture, share and organize information that can be leveraged for better business outcomes
• Manage, coach, and support team staff, ensuring the production of quality and effective deliverables in a timely manner
• Oversee the development, enhancement, and maintenance of Knowledge systems and training curricula catering to the needs of end-users, collaborating closely with Knowledge and Training “customers” to understand needs and opportunities
• Manage content lifecycle, including acquisition, validation, storage, and retirement
• Monitor and report on content usage and impact; analyzing effectiveness to identify areas for improvement
• Execute and oversee strategic projects, ensuring alignment with company and department goals
• Manage cross-functional relationships, ensuring close collaboration between teams and effective partnerships

We’re looking for:

• 4-5 years of content management experience, ideally with customer facing content and a background in Knowledge or Training content development
• 2-3 years of experience managing people with track record of enabling business teams to improve organizational and strategic execution capabilities
• Proven experience working effectively with a diverse range of colleagues and partners, driving impact with emphasis on building productive relationships with development teams, peers, and cross-functional partners
• Excellent writing and proofreading skills and background in developing content for a global audience
• Understanding of the principles of Knowledge management, content optimization, and keyword research
• Understanding of training techniques and ability to deliver successful learning programs
• Strong analytical skills, with experience measuring content effectiveness and driving continuous improvement through data-driven insights
• A passion for working in a hybrid and global environment, with demonstrated ownership, accountability, and adaptability

As a full-time employee, you’ll enjoy:

• Unlimited PTO (with no waiting period), 10 annual Wellness Days
• Time off to volunteer and charitable donations matching 
• Comprehensive health, vision, and dental coverage
• 100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
• 100% paid parental leave (including for non-birthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation
• Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual stipend for your professional development
• Investment in your wellness: access to mental health support via Modern Health, and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
• Free subscription to Tinder Gold

Commitment to Inclusion

At Tinder, we don’t just accept difference, we celebrate it. We strive to build a workplace that reflects the rich diversity of our members around the world, and we value unique perspectives and backgrounds. Even if you don’t meet all the listed qualifications, we invite you to apply and show us how your skills could transfer. Tinder is proud to be an equal opportunity workplace where we welcome people of all sexes, gender identities, races, ethnicities, disabilities, and other lived experiences. Learn more here: https://www.lifeattinder.com/dei

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please speak to your Talent Acquisition Partner directly.

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