Landmark Bio is seeking an experienced, hands-on IT professional to oversee end-user technology, infrastructure, and IT operations supporting a regulated biotech environment. This role is responsible for maintaining reliable, secure, and scalable systems that support day-to-day business and laboratory operations.
The Senior Manager, IT will lead IT operations, manage vendors and managed service providers, and partner with internal stakeholders to ensure technology solutions support business needs while maintaining compliance with regulatory and security requirements.
This role requires strong technical depth, operational discipline, and the ability to work across multiple functions in a fast-moving organization.
Responsibilities
Maintain and support on-premise and cloud-hosted infrastructure, end-user devices, networking, and business applications
Ensure high availability, performance, and security of IT systems
Support regulated GxP laboratory and manufacturing environments
Manage user accounts, access control, device provisioning, and software deployment
Oversee backup, disaster recovery, and monitoring systems
Microsoft 365, SharePoint, Teams, Office
Windows Server / Windows 10/11
Meraki network / Palo Alto firewall / VPN
FreshService, CyberReason, Kaseya, IT Glue, Autotask, Rocket Cyber, BullPhish, RMM, Spanning, Unitrends
Building security and monitoring systems
End-user hardware, printers, and conference room AV
Business systems including Smartsheet, Veeva, SAP, DocuSign, Okta, Adobe
Lab instrument user accounts and software installs
Ensure timely and effective IT support for employees and laboratory users
Improve reliability, usability, and performance of end-user systems
Partner with business teams to evaluate and implement new applications
Support onboarding, offboarding, and equipment lifecycle management
Coordinate with external IT vendors and service providers
Monitor performance, costs, and service quality
Assist with contract renewals, budgeting, and vendor selection
Maintain IT policies, procedures, and documentation
Support CSA / SDLC / GxP / audit readiness activities
Ensure systems meet cybersecurity and data protection standards
Support validation and regulated system controls where required
Lead small to mid-size IT projects and system implementations
Identify opportunities to improve efficiency, automation, and reliability
Support site expansion, lab build-out, and new system deployments
1. IT Operations & Infrastructure
Platforms include:
2. User Support & Experience
3. Vendor & Managed Service Provider Management
4. Compliance & Security
5. Projects & Continuous Improvement
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field
8+ years of IT experience, preferably in biotech, pharma, or regulated industry
Strong hands-on experience with end-user systems, infrastructure, and networking
Experience supporting cloud, SaaS, and on-premise environments
Experience working in GxP / regulated / manufacturing / lab environments preferred
Experience managing vendors and managed service providers
Strong troubleshooting and problem-solving skills
Ability to work independently in a small, fast-paced organization
Top Skills
What We Do
Landmark Bio is a collective endeavor launched by leaders from academia, the life sciences industry, and world-renowned research hospitals to accelerate development and industrialization of next-generation genomic medicine. Inspired by recent advancements in cell and gene therapy, Landmark Bio was established to remove barriers in drug development, create accessible capability, expertise, and solutions, and offer a collaboration platform to advance manufacturing technologies for the new generation of medicines to come. Founding partners include Harvard University, Massachusetts Institute of Technology (MIT), Cytiva, FUJIFILM Diosynth Biotechnologies (FDB), and Alexandria Real Estate Equities, Inc. Other collaborating institutions include Beth Israel Deaconess Medical Center, Boston Children’s Hospital, Mass General Brigham, and the Dana-Farber Cancer Institute. For more information please contact [email protected]
Why Work With Us
Landmark Bio was conceived to accelerate life sciences innovation. Our cross-sector network, expert staff and consultants, state-of-the-art facility, and broad definition of how a true partner can expedite translational research make us unique. Our mission Is to translate groundbreaking research into life-changing therapies.
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