Sr. Manager, IT Quality Assurance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

CIBC’s Global Technology, Data & AI plays a critical role in that transformation by accelerating digital delivery, strengthening operational resilience, improving speed to market, and protecting CIBC’s assets through secure, scalable technology solutions.

What You’ll Be Doing

As a Sr. QA Engineering Manager, you’ll lead quality engineering strategy, test execution, and continuous improvement across applications, platforms, and key technology initiatives. You’ll apply deep quality engineering expertise, strong business and technical understanding, and sound judgment to ensure testing approaches effectively address requirements, risks, dependencies, and operational impacts.
You’ll define and oversee test strategy, quality standards, and testing practices across functional, integration, regression, end-to-end, web, API, and automation efforts, while ensuring effective defect management, test data planning, environment readiness, and release readiness. Working with a high degree of accountability, you’ll partner closely with engineering teams, product owners, business stakeholders, compliance and audit partners, and external vendors where applicable to strengthen quality practices, resolve complex issues, and support reliable, scalable technology delivery. You’ll also lead, coach, and develop a team of QA professionals, setting clear expectations, supporting performance and career growth, and fostering a collaborative, inclusive, and high-performing team culture aligned with CIBC’s values.
At CIBC, we enable the work environment most optimal for you to thrive in your role. This role operates in a hybrid work arrangement, with a minimum of 2 days per week on-site at our Chicago location.

How You’ll Succeed

• People Leadership - Lead and develop a team of QA professionals by setting clear expectations, providing coaching and feedback, managing performance, supporting career growth, and building a high-performing, inclusive team culture aligned with CIBC’s values.
• Drive QA Strategy - Define and deliver quality engineering strategy aligned to business and technology priorities. Translate objectives into practical test approaches, resource plans, delivery milestones, and measurable quality outcomes.
• Test Execution and Release Readiness - Oversee end-to-end testing and release readiness across functional, integration, regression, end-to-end, web, API, and automation efforts to ensure solutions are thoroughly validated and fit for deployment. Evaluate test coverage, pipeline quality gates, environment readiness, and release risk in agile, fast-paced delivery settings.
• Continuous Improvement - Drive improvements in quality engineering practices through standardization, automation, tooling, CI/CD alignment, AI-enabled testing practices, and scalable processes that improve efficiency, coverage, reliability, and engineering outcomes.
• Risk, Compliance, and Governance - Partner with business, product, and technology stakeholders to clarify requirements, manage defects and risks, resolve quality issues, and ensure adherence to security, risk, compliance, audit, and regulatory standards. Help foster a strong risk culture and align quality practices with departmental and enterprise goals.
• Stakeholder Partnership - Work closely with technology management teams, enterprise technology partners, internal business partners, and external technology vendors to support strategic alignment, quality outcomes, and successful delivery across initiatives.

Who You Are

• You can demonstrate experience in leading quality assurance and quality engineering strategies across complex enterprise environments, with extensive expertise in people leadership, test strategy, test planning, defect management, and oversight of functional, integration, regression, end-to-end, web, and API testing. Deep experience with test automation tools such as Selenium and Playwright, and a proven ability to build and scale enterprise-quality automation solutions is required. Advanced knowledge of automation frameworks, object-oriented programming concepts, and modern quality engineering practices that support scale, stability, and efficiency along ith 1–2 years of hands-on experience using AI tools to build test automation and improve testing efficiency, coverage, and engineering outcomes is relevant. You also bring a strong technical knowledge of tools and technologies such as JIRA, GitHub, GitHub Actions, Node.js, Python, Bruno, Postman, Scripting, and SQL, with the ability to support quality governance, CI/CD-enabled testing, version control, and risk-based decision-making would be particularly relevant. Hands-on experience with Robot Framework or similar Gherkin-based automation frameworks, with the ability to drive adoption of effective automation patterns across teams is valued.
• You are a people leader with proven success leading automation-first delivery, evaluating release risk and test coverage, and driving continuous improvement. You bring 8–12 years of related experience, or an equivalent combination of education and experience, ideally within financial services or technology environments.
• You have a degree or diploma in Computer Science, Engineering, MIS, or a related field, or equivalent relevant certifications and/or completion of a relevant bootcamp.
• It’s an asset if you have familiarity with banking products, services, and industry regulations. Certifications in quality assurance, test automation, Agile, or project delivery would also be considered an asset.
• You think strategically and solve complex problems, bringing new perspectives to improve the current state and align quality practices with broader organizational goals.
• You are digitally savvy and innovative, with the ability to assess and adopt emerging tools, technologies, and quality engineering trends.

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At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $160,000.00 - $180,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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