About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job DescriptionThe Senior Manager, IT Quality is responsible for elevating AbbVie’s IT operations and software quality practices by ensuring full compliance with regulatory requirements and corporate standards, while providing advanced strategic leadership across process improvement, risk management, and validation strategies. This role leads to the development and implementation of quality systems and processes by leveraging digital enablement, data-driven methodologies, and emerging technologies including automation, AI, and advanced analytics. Collaborating directly with cross functional teams, the Senior Manager provides audit and inspection support, Corrective Action and Preventive Action execution in the Business Technology Solutions Quality area, and adoption of vendor documentation, strengthening operations through proactive risk mitigation and fostering operational excellence.
Additionally, the Senior Manager leads and develops a high-performing IT Quality team, manages critical partnerships and contracts, and champions continuous process improvement, technology adoption, and innovation. With a keen eye for automation opportunities and a strong commitment to stakeholder efficiency, this role acts as the primary liaison for quality assurance initiatives, policy frameworks, audit readiness driving high-impact results and aligning business and regulatory objectives across AbbVie’s technology landscape.
Responsibilities:
- Provide advanced strategic leadership in the analysis, oversight, and execution of IT Quality Assurance activities, ensuring compliance with regulatory requirements and corporate procedures across all IT operations and projects.
- Lead, mentor, and develop a high-performing IT Quality team, including direct supervision of managers and principal engineers; set clear expectations, provide coaching, and ensure professional growth.
- Lead the design and implementation of advanced automation solutions and digital tools, applying expert solution-building skills to streamline Software Lifecycle (SLC) activities, reduce manual effort, and accelerate delivery of compliant IT solutions across the enterprise.
- Architect and oversee validation strategy, policy framework development, and harmonization of quality processes enterprise-wide, ensuring alignment with business and regulatory objectives.
- Drive enterprise-level audit and inspection support, including leading audit defense, crafting responses to inspection findings, and managing the deployment and closure of CAPA solutions across functional areas.
- Oversee and optimize the use of vendor documentation, partner management, and contract oversight to ensure partner performance, quality deliverables, and compliance with SLAs.
- Utilize advanced metrics, KPIs, and dashboards to monitor IT system health, assess operational risks, and drive data-driven decisions for continuous improvement.
- Proactively identify and enable opportunities for process automation and technology adoption that increase efficiency, stakeholder satisfaction, and audit-readiness.
- Engage, influence, and align cross-functional partners, executive stakeholders, and BTS Quality leadership to advance strategic technology investments and quality initiatives.
- Foster a culture of innovation, standardize best practices and templates, promote lessons learned, and champion continuous improvement throughout the IT Quality function.
Required:
- Bachelor's Degree with 8 years’ experience; Master's Degree with 7 years’ experience; PhD with 3 years’ experience.
- Experience in SQA, CSV, investigations, and/or auditing.
- At least 2 years in a formal people management and supervisory capacity leading quality professionals and managers.
- Demonstrated expertise in regulatory assurance, process improvement, enterprise risk management, automation, validation strategy, and leading audit/inspection responses.
- Proven ability to develop and execute policy frameworks, validation strategies, and process harmonization initiatives at the enterprise level.
- Strong technology acumen, with advanced knowledge of cloud, automated testing, AI/ML applications, advanced quality analytics, and modern Computer Software Assurance (CSA) practices.
- Experience managing cross-functional teams, overseeing vendor/partner relationships, contract management, resource allocation, and budgeting.
- Superior communication and influencing skills, with established success engaging executive sponsors, external partners, regulators, and internal stakeholders.
- Track record of leading team development, coaching, and driving high performance across diverse IT Quality functions.
Preferred:
- Preferred certifications: ASQ Certified Quality Auditor, PMP, Six Sigma, or equivalent.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Bachelor's Degree with 8 years' experience; Master's Degree with 7 years' experience; PhD with 3 years' experience.
- Experience in SQA, CSV, investigations, and/or auditing.
- At least 2 years in a formal people management and supervisory capacity leading quality professionals and managers.
- Demonstrated expertise in regulatory assurance, process improvement, enterprise risk management, automation, validation strategy, and leading audit/inspection responses.
- Proven ability to develop and execute policy frameworks, validation strategies, and process harmonization initiatives at the enterprise level.
- Advanced knowledge of cloud, automated testing, AI/ML applications, advanced quality analytics, and modern Computer Software Assurance (CSA) practices.
- Experience managing cross-functional teams, overseeing vendor/partner relationships, contract management, resource allocation, and budgeting.
- Superior communication and influencing skills with executive sponsors, external partners, regulators, and internal stakeholders.
- Track record of leading team development, coaching, and driving high performance across IT Quality functions.
- Preferred certifications: ASQ Certified Quality Auditor, PMP, Six Sigma, or equivalent.
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — 401(k) contributions include a dollar-for-dollar match up to 6% plus an additional annual company contribution tied to age and service. Company-paid life insurance and other financial protections further strengthen long-term security.
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Parental & Family Support — Paid leave programs include up to 12 weeks at 100% for parental leave and separate paid caregiver leave, with eligibility after six months where noted. Adoption and surrogacy reimbursements and family-building resources add further support.
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Healthcare Strength — Health coverage begins on day one with medical, dental, vision, mental health, and prescription benefits, and preventive care covered at 100%. Options such as HSAs/FSAs and coverage for spouses/domestic partners and children up to age 26 broaden accessibility.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
