Sr. Manager, Industrial Engineering

Reposted 5 Days Ago
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West Chester, PA, USA
In-Office
Senior level
Logistics
The Role
The Sr. Manager, Industrial Engineering leads initiatives for process optimization and operational performance while managing cross-functional teams and ensuring compliance with standards.
Summary Generated by Built In

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Sr. Manager, Industrial Engineering directs and manages the Industrial Engineering function, with responsibility for process optimization, labor efficiency, and operational performance across distribution and manufacturing environments. Leads strategic planning, project execution, and continuous improvement initiatives, while actively contributing as a working manager. Ensures the successful implementation of engineering solutions that enhance productivity, reduce costs, and maintain compliance with quality and operational standards.

Responsibilities

  • Drive the strategic direction of Industrial Engineering initiatives, aligning process improvements with organizational goals.
  • Serve as a key liaison between CTDI’s technical teams, operations, and customers to ensure alignment on requirements and deliverables.
  • Champion a culture of continuous improvement, accountability, and operational excellence.
  • Provide regular updates to senior and executive leadership on project status, risks, and performance outcomes.
  • Lead cross-functional collaboration with Operations, IT, and Finance to execute initiatives and drive measurable business impact.

Industrial Engineering Responsibilities

  • Evaluate warehouse and manufacturing processes to identify inefficiencies, bottlenecks, and improvement opportunities.
  • Design and implement optimized workflows, material flow, and layout improvements to increase throughput and reduce lead times.
  • Conduct time studies (cycle time, takt time) to establish labor standards and improve productivity.
  • Develop labor models and capacity plans to optimize staffing, throughput, and cost efficiency.
  • Analyze and improve warehouse space utilization, including storage density, layout, and inventory flow.
  • Leverage data analysis and modeling to validate process changes and support decision-making.
  • Develop and present data-driven recommendations, including quantified impact (labor, cost, throughput).
  • Assess and recommend packaging changes based on customer product updates, including operational and handling impacts.
  • Identify and deploy automation solutions to improve processes (e.g., kitting, shipping, material handling).
  • Lead implementation of process improvements, ensuring adoption, execution, and sustained performance.
  • Define, track, and report key operational KPIs (e.g., UPH, utilization, cycle time, inventory accuracy).
  • Partner with Finance team to develop ROI analyses, capital justification and cost-benefit models.
  • Deliver executive-level presentations to communicate strategy, progress, and results.

Required Skills and Experience

  • 12+ years of progressive hands-on engineering experience.
  • 8-10 years of experience in distribution, warehouse engineering, or manufacturing process design.
  • 5+ years of recent experience leading engineering initiatives and cross-functional projects.
  • Demonstrated ability to lead and adapt in a dynamic environment, effectively managing shifting priorities and evolving operational and customer needs.
  • Proven track record of building strong relationships and driving collaboration across cross-functional teams.
  • Strong analytical skills with the ability to solve complex technical and non-technical problems and implement effective solutions.
  • Advanced proficiency in project management methodologies and tools, with the ability to manage resources, timelines, and deliverables.
  • Strong leadership and communication skills, with the ability to influence, inspire, and motivate teams.
  • Proficiency in Microsoft Office Suite (Word, Excel*, Outlook, Teams, Access, and Project).Ability to align engineering initiatives with broader business objectives and strategic priorities.
  • Demonstrated success in mentoring and developing engineering talent.
  • Commitment to continuous learning and staying current with emerging technologies and industry trends.

Industrial Engineering – Required Skills and Experience

  • Strong experience in workflow optimization, time studies, and continuous process improvement.
  • Experience developing labor standards, staffing models, and capacity planning.
  • Advanced data analysis skills, including advanced Excel proficiency.
  • Experience leveraging automation to improve warehouse operations (e.g., kitting, shipping, material handling).
  • Proficiency with AutoCAD, SolidWorks, and/or digital control systems.
  • Proven ability to translate data into actionable insights, drive implementation, and effectively communicate outcomes to executive leadership.
  • Demonstrated ability to drive change and gain buy-in across all levels of the organization; experience with change management required.

Industrial Engineering Preferred Skills & Experience

  • SQL, Python, or BI tools preferred

Educational Requirements

  • B.S. Degree in Engineering or a related field of science

Physical Demands and Working Conditions

  • Standard office environment
  • Warehouse environment
  • Engineering/manufacturing lab environment
  • May require travel

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

  • Weekly pay every Thursday
  • Monthly Incentive Bonus
  • Positive, team-oriented, inclusive workplace
  • Health, Dental, Vision, & Prescription Coverage
  • Paid holidays, vacation, & sick/personal time

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Life insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Tuition reimbursement

Work Authorization

  • United States (Required)
  • Must be 18 years of age

    Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.  Come put our successful history behind your career!

    CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.  

    This position does not qualify for visa sponsorship.

    As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [email protected].

    CA Residents only click here to view CTDI's California Privacy Notice Agreement.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    Skills Required

    • 12+ years of progressive hands-on engineering experience
    • 8-10 years of experience in distribution, warehouse engineering, or manufacturing process design
    • 5+ years of recent experience leading engineering initiatives and cross-functional projects
    • Strong analytical skills with the ability to solve complex technical and non-technical problems
    • Advanced proficiency in project management methodologies and tools
    • Proficiency in Microsoft Office Suite
    • B.S. Degree in Engineering or a related field of science
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    The Company
    HQ: West Chester, PA
    6,001 Employees
    Year Founded: 1975

    What We Do

    Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include: • STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality. • Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality. •Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment. • Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide. Follow us on Facebook: www.facebook.com/CTDI.USA Follow us on Instagram: www.instagram.com/ctdi_us

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