Sr Manager, Inbound Product Management - Gen Ai

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
ServiceNow is seeking a seasoned product management leader to drive the end-to-end lifecycle of Generative AI Platform capabilities, with a strong focus on data infrastructure, AI readiness, and trusted AI delivery. This leader will closely partner with engineering, platform and horizontal product teams, and go-to-market functions to deliver AI-native platform features that power next-gen applications across multiple use cases.
The ideal candidate is deeply passionate about Gen AI platforms, understands the critical role of data in building and scaling AI products, and thrives in fast-paced, ambiguous environments.

• Own the product strategy and roadmap for Gen AI platform services, with emphasis on data ingestion, model lifecycle management, grounding, prompt orchestration, and output validation.
• Partner with engineering and design to build robust, scalable platform components that address the unique challenges of Gen AI deployment in the enterprise.
• Drive requirements and integration strategies for data governance, vector databases, LLM evaluation tooling, and observability throughout the AI lifecycle.
• Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of Gen AI across the product portfolio.
• Influence horizontal and vertical product teams to adopt common Gen AI and data standards, ensuring reuse, scalability, and trust.
• Collaborate with Outbound partners to deliver ecosystem-aligned, data-powered solutions to market.
• Analyze competitive Gen AI platform trends and identify whitespace opportunities to differentiate ServiceNow.
• Engage deeply with customers to drive platform adoption, gather feedback, and continuously iterate on the roadmap based on evolving enterprise needs.
• Prototype and test new AI capabilities with cross-functional teams, translating early learnings into product direction.
• Champion customer-centric thinking across the organization and be the voice of AI platform users, including developers, data scientists, and enterprise architects.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in building or managing Gen AI platform capabilities, including data pipelines, model orchestration, LLM tuning, and evaluation frameworks, with a strong track record as an individual contributor.
• 14+ years of enterprise software product management experience, with at least 5 in SaaS; AI/ML or data platform experience strongly preferred.
• Familiarity with ServiceNow's platform and application portfolio is a strong plus.
• Thought leadership in Generative AI trends, AI safety and ethics, and enterprise AI adoption patterns.
• Comfortable navigating complexity and ambiguity, with a bias for action and continuous learning.
• Excellent communicator who can tailor messages to technical and business audiences alike, from LLM practitioners to C-suite stakeholders.
• Analytical thinker with strong data literacy; able to connect technical metrics with product strategy and user outcomes.
• Proven collaborator with experience driving consensus and execution across engineering, design, sales, and customer success teams.
• Obsession with product-market fit and delivering value at speed while maintaining a long-term architectural vision.
• Entrepreneurial mindset with experience launching 0-to-1 products or platform capabilities; proven ability to scale offerings over time.
• Lead, manage a high-performing team of product managers, leveraging exceptional leadership skills to inspire and motivate them to achieve exceptional results.
• Strong understanding of the role of data in AI development-labeling, quality, governance, and how it impacts model performance and business outcomes.
• Knowledge of test engineering processes and methodologies with a track record of delivering high-quality products at scale while balancing speed and quality

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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