About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is based in San Francisco, CA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!
You are a talented and experienced Sr. Manager, Employee Success (ES) Operations, ready to take your career to the next level. This is a once-in-a-lifetime opportunity to join a hyper-growth company with an outstanding product, operation, and culture. As a key member of the Employee Success team at LogicMonitor, you will drive global HR operations initiatives and lead a team responsible for maintaining our people systems and processes.
In this role, you will impact the way our HR professionals shape the employee experience, ensuring data integrity and streamlining operations to support a high-performance culture. By building intuitive processes and developing real-time analytics, you'll help us provide insight into our most valuable asset—our people. If you're passionate about leading a creative, energetic team and shaping the future of HR operations, this is the perfect opportunity for you.
Here's a closer look at this key role:
- Lead HR analytics and data reporting for Executive Leadership Team (ELT) and Board of Directors (BOD) presentations.
- Manage and mentor the ES Ops team, including Coordinators and Specialists.
- Oversee current HR systems, identify gaps and inefficiencies, and manage future HRIS changes and implementations.
- Partner with HR Business Partners (HRBP) to configure customized Workday dashboards for each Executive Team member.
- Audit and scrub all employee data to establish accurate reporting
- Collaborate with global HR, Finance, Payroll, IT, and internal stakeholders to improve Workday as LogicMonitor's primary people system.
- Recommend best practices for optimal use of Workday and other HR systems based on business needs and growth plans.
- Partner with Business Systems, Business Intelligence, and Security teams to enhance system integrations.
- Guide the HR Ops team in creating reports and dashboards, and educate the broader LM team on available resources.
- Participate in the ongoing design, testing, deployment, and maintenance of Workday configurations.
- Troubleshoot and resolve production issues with exceptional customer service.
- Consult with internal stakeholders to provide technology solutions that align with business needs and goals.
- Provide support for Workday, researching and resolving complex issues and process flaws.
- Assist HR teams with data analysis and system configuration for key events like talent assessments, promotions, and compensation changes.
- Collaborate with IT to implement new or enhanced technology and manage system support (i.e. interfaces, outsourced vendor arrangements, system integration)
- Develop and maintain user procedures, guidelines, training, and documentation.
- Partner with Employee Relations (ER) Sr. Manager on HR compliance and policies (i.e. unemployment, bg checks, benefit laws etc.)
- Oversee the Global Mobility function.
- Handle ad-hoc project requests as needed.
- 3–5 years of HRIS experience, including 1–2 years with Workday.
- 3–5 years of people management experience.
- Strong knowledge of best practices in HR technology to solve business problems and create innovative solutions.
- Experience leading system implementations and project management.
- Advanced spreadsheet skills with strong statistical, analytical, and problem-solving abilities.
- Excellent written and verbal communication skills, including high-quality document and report preparation.
- Ability to work independently and as a collaborative member of both business and global HR teams.
- Proven ability to manage multiple high-priority tasks, adapt to shifting priorities, and meet deadlines.
- Sound judgment, particularly in handling proprietary and confidential information.
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Anticipated Application Close Date: 12/16/2024
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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
The Base Salary range for this role is:
$151,200—$172,700 USD
Top Skills
What the Team is Saying
What We Do
LogicMonitor® offers hybrid observability powered by AI. The company’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. We provide IT and business teams operational visibility and predictability across their technologies and applications to focus less on troubleshooting and more on delivering extraordinary employee and customer experiences. For more information, visit www.logicmonitor.com.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
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LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
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