Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Lead the IT department in the planning, implementation, and management of IT systems and infrastructure to support organizational objectives.
Develop and oversee IT policies and procedures to ensure alignment with industry standards and compliance requirements.
Collaborate with executive leadership to identify technology solutions that enhance business operations and drive innovation.
Manage and mentor a team of IT professionals, fostering a culture of continuous learning and professional development.
Oversee the development and execution of IT projects, ensuring timely delivery and adherence to budgetary constraints.
Evaluate and implement new technologies to improve organizational efficiency, security, and scalability.
Establish and maintain relationships with key technology vendors and partners to optimize service delivery and cost-effectiveness.
Ensure robust cybersecurity measures are in place to protect the organization’s data and IT infrastructure.
Develop and manage the IT department’s budget, ensuring efficient allocation of resources to meet strategic goals.
Monitor and report on IT performance metrics, identifying areas for improvement and implementing corrective actions as needed.
Behaviors and Competencies
Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
Digital Acumen: Can lead strategic digital initiatives, inspire others to improve their digital acumen, and foster a culture of continuous digital improvement.
Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.
Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
Project and Goal Focus: Can lead strategic project initiatives, inspire goal-oriented focus in others, and foster an environment that values project alignment and optimization.
Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.
Technical Expertise: Can create new applications for technical knowledge and skills and can lead the development of technical standards and procedures.
Skill Level Requirements
Ability to oversee and direct projects to completion, ensuring goals are met and resources are utilized efficiently. - Expert
Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data. - Expert
Ability to diagnose and resolve technical problems in systems and processes. - Expert
Expertise in protecting systems, networks, and data from digital attacks. - Expert
Competence in managing and maintaining computer systems and networks to ensure optimal performance and security. - Expert
Experience in ITIL methodologies and practical experience with IT Service Management processes, such as Incident, Problem, Change, Release, Knowledge, and Service Catalog management. - Expert
Other Requirements
Bachelors Degree or equivalent work experience required
3-5 years’ experience working in a Tier 2 or 3 IT support environment
Ability to travel 20%
2+ ears of management experience required
The estimated annual pay range for this position is $150,000 - $185,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Bachelors Degree or equivalent work experience
- 3-5 years' experience in Tier 2 or 3 IT support environment
- 2+ years of management experience
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
