We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Configuration Manager leads complex work across the end-to-end Customizations lifecycle, from discovery, analysis, and solution definition through configuration, testing, release, maintenance, and enhancements. The role delivers scalable customization solutions that support the Aetna Health member experience across ACC, non-ACC plan sponsors, Book of Business, and Joint Ventures.
This role translates business and member experience needs into actionable solutions; manages content and configuration updates across content management systems and internal applications; and partners across Product, Implementation, Engineering, Search, Content, Legal, and other stakeholders to support quality, governance, and successful delivery. The Senior Configuration Manager also identifies opportunities to improve and automate tools, processes, and reporting as customization volume and complexity grow.
Key Responsibilities
• Lead discovery and analysis for complex customization requests, clarifying business needs, scope, dependencies, risks, and recommended solutions.
• Manage assigned work from intake and prioritization through configuration, testing, release, production validation, maintenance, and enhancement.
• Translate business requirements into clear functional requirements, acceptance criteria, configuration plans, and implementation-ready documentation.
• Configure and maintain Aetna Health member experience customizations, including content, banners, images, links, program recommendations, and global search functionality for plan sponsor point solutions.
• Author, update, and govern content in Contentful and other content management systems in alignment with established standards and approval requirements.
• Coordinate with Implementation Managers and cross-functional partners to support customer needs, delivery readiness, and effective handoffs across the customization lifecycle.
• Lead testing and production validation activities, troubleshoot content and configuration issues, and drive cross-functional resolution of defects and upstream or downstream dependencies.
• Manage sprint-board assignments, priorities, status, risks, decisions, and delivery commitments through daily intake, scrum, and planning activities.
• Develop and maintain process documentation, governance standards, operational reporting, and reusable guidance for customization work.
• Identify, recommend, and help implement process, tooling, and automation improvements that increase quality, consistency, scalability, and efficiency.
• Provide guidance and subject-matter expertise to teammates and stakeholders on customization capabilities, processes, standards, and delivery considerations.
Required Qualifications
• 7+ years of experience in digital product, configuration management, implementation, or a related discipline, applying strong analytical, problem-solving, prioritization, and communication skills to manage complex work and translate business and technical concepts for diverse stakeholders.
• 5+ years of experience leading end-to-end feature analysis and digital application customizations, including discovery, requirements definition, solution design, configuration, testing, release, troubleshooting, production support, and cross-functional dependency and issue resolution.
• 3+ years of experience developing functional requirements, acceptance criteria, process documentation, operational reporting, or governance materials.
• 2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system.
• Ability to work East Coast hours.
Preferred Qualifications
· Experience working in a healthcare organization or supporting health plan digital or member experiences.
· Experience supporting Single Sign-On (SSO), API integrations, or other partner-connected digital experiences.
· Experience with Contentful, Adobe Experience Manager, or other enterprise content management platforms.
· Experience with Microsoft 365, Airtable, Jira, Confluence, or similar collaboration, work-management, and feature-management tools.
· Experience working in Agile environments, including SAFe or similar scaled delivery methodologies.
· Experience identifying and implementing process, tooling, or automation improvements that increase quality, consistency, efficiency, or scalability.
· Experience using AI and automation tools, including generative AI assistants, Copilot, or workflow automation platforms, to improve productivity, analysis, documentation, or operational processes.
Education
· Bachelor's degree or equivalent work experience.
Pay Range
The typical pay range for this role is:
$106,605.00 - $260,590.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 7+ years of experience in digital product, configuration management, implementation, or a related discipline
- Strong analytical, problem-solving, prioritization, and communication skills
- 5+ years of experience leading end-to-end feature analysis and digital application customizations
- Experience with discovery, requirements definition, solution design, configuration, testing, release, troubleshooting, production support, and cross-functional issue resolution
- 3+ years of experience developing functional requirements, acceptance criteria, process documentation, operational reporting, or governance materials
- 2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system
- Ability to work East Coast hours
- Bachelor's degree or equivalent work experience
- Experience working in a healthcare organization or supporting health plan digital or member experiences
- Experience supporting Single Sign-On, API integrations, or other partner-connected digital experiences
- Experience with Contentful, Adobe Experience Manager, or other enterprise content management platforms
- Experience with Microsoft 365, Airtable, Jira, Confluence, or similar collaboration and work-management tools
- Experience working in Agile environments, including SAFe or similar scaled delivery methodologies
- Experience implementing process, tooling, or automation improvements
- Experience using AI and automation tools, including generative AI assistants, Copilot, or workflow automation platforms
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
