Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. Network & Acquirer Solutions (NAS) within GMNS drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. The Acquirer Transaction Capabilities team within the NAS organization is at the tip of the spear of the proprietary transaction process. We power billions of transactions resulting in merchants being paid and continuing to welcome American Express cardmembers and their cards.
About the role
Reporting to the Director of Network Capability Delivery, the Sr. Manager, Digital Product Management will be responsible for delivering the Network capabilities to support the modernization of the Authorization platform driving our transaction processing. The Sr. Manager, Digital Product Management, has ultimate responsibility for delivering the product backlog working with business, Product development, compliance, architects and engineering to realize the product vision driving a well-managed development roadmap with set release cycles. You will work among high performing product, process, and engineering teams obsessed with problem solving. You will have a passion to drill down to the core problem statement for our customers and offer digital solutions. Working with our partners you will develop Capability roadmaps and prioritize features that optimize shareholder value while solving customer problems. You enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.
Responsibilities- Define product vision, strategy & roadmap understanding end user needs
- Continuously engage with partners and stakeholders to review growth opportunities for the product
- Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity
- Coach and mentor Product Owners in the team
- Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility
- Managing the product life cycle from strategic planning to tactical execution closely partnering with business and engineering teams
- Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections
- Partner closely with Technologies to translate Business requirements into solutions that meet customers’ needs.
- Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
- Craft high quality user stories with robust acceptance criteria
- Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
- Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals
- In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
- Keep up to date with industry, competitor, Agile/SAFe methodologies, AI and new trends
- Bachelor’s degree in computer science, Computer Engineering or related field
- MBA or master’s degree in computer science, Computer Engineering or related field preferred
- 7+ years’ experience as a product owner or manager within a digital product development team
- Consultancy/Strategy and AI experience a plus
- Network Authorization background preferred
- Exceptional interpersonal, leadership and influencing skills with the ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (business, engineering, compliance, etc.,)
- Excellent written and verbal communication skills
- Highly organized with a can-do attitude
- Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
- Demonstrated teamwork and excellent collaboration skills
- Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence
- Experience with Agile methodologies including Scrum, Kanban and SAFe
- Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguity
- Proficiency in creating presentations
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- Bachelor's degree in Computer Science, Computer Engineering or related field
- MBA or Master's degree in Computer Science, Computer Engineering or related field
- 7+ years' experience as a product owner or product manager within a digital product development team
- Consultancy/Strategy experience
- AI experience
- Network Authorization background
- Exceptional interpersonal, leadership and influencing skills
- Excellent written and verbal communication skills
- Highly organized with a can-do attitude
- Ability to align work to enterprise priorities and balance stakeholder needs
- Demonstrated teamwork and collaboration skills
- Demonstrated ability to self-start and operate with high independence
- Experience with Agile methodologies including Scrum, Kanban and SAFe
- Proficiency in creating presentations
- Employment eligibility to work in the U.S.; employer will not sponsor visas
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
