Sr. Manager, Deployment Change Management

Sr. Manager, Deployment Change Management

This position will partner with, using a consultative approach, a variety of department leaders on developing change management approaches to enable adoption of behaviors associated with new: products, equipment, processes, and tools used in our Bakery Cafes. Achieving the desired outcomes of each project, defined by the project owner, will be the measure of success in this position.

Duties & Responsibilities:

• Design adoption solutions for projects and initiatives, that require new behaviors, to realize the intended business outcomes: conduct change analysis, define learning objectives, design communication and training plan & assets (in partnership with the internal Communications and Learning Design team), and define methods of validating adoption of necessary behaviors.
• Act as the change manager on projects that impact cafe operations. These projects may include: new menu items or categories, new equipment, new systems, etc.
• Design and strategize the change plan that incorporate effective training methods to achieve desired behavioral outcomes
• Design, create and iterate training resources, for a variety of audiences, as the project moves through the development phases of testing
• Oversee the testing and validation of training approaches with focus on evaluation and measurement methods
• Collaborate with members of the Communications & Learning Design team on: appropriate assets, best method for delivering the stories/messaging and defining how projects and initiatives will be realized after implementation (include as part of each project plan)
• Manage timeline of the change management deliverables proactively
• Accurately project training costs for each project
• Demonstrate fiscal responsibility by managing personal expenses within budget

Things You’ll Need to Be Great At:

• Being a consultant on projects and initiatives that require change in our processes or culture
• A strategist on how to narrow the gap in transition between introduction and steady state
• Solve challenges that help convert complicated issues into simple solutions
• Communicating, collaborating, and negotiating with diverse cross-functional teams
• Ensuring our validation and reinforcement approaches help drive commitment and results
• Leading through The Panera Way Values & Behaviors

Qualifications (Education & Experience):

• Experienced in developing training programs and materials that enable operational changes
• Bachelor’s Degree related experience in change management, behavioral science, or project management 5+ years working in the restaurant/retail industry or similar experience
• Strong computer skills and experience with Microsoft Office Suite
• Excellent written and verbal communication skills, particularly technical writing.
• Possess superior organizational and time management skills
• Able to work autonomously and manage to a deadline with appropriate urgency

Working Conditions:

• This position can be based in our Support Center or remote.
• Travel is up to 50%

Physical Requirements:

• While performing this job, the incumbent is regularly required to stand, sit, talk, hear, & use hands and fingers to operate keyboards

Direct Reports:

• This position will have 0 direct reports.

Saint Louis Support Center