Sr. Manager, Data Integrity

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

• Lead the strategy and execution of the North America Data Integrity, Transaction Controls team and support the Global I2C Data Integrity function

• Drive and implement proactive practices and reporting to ensure accuracy in customer reporting, billing and master data maintenance

• This position should be the expert in both developing and driving best practices globally, in part, through automation & efficiencies owning the North America data integrity framework. 

Scope

• Annual Revenue Budget: N/A

• Number of Countries: 2/Global

• Number of Locations: 1/Global

Number of Reports

Total:

• Number of Staff (direct & indirect): 16

Direct Reports:

• Number of Staff (direct): 4

Major/Key Accountabilities

• Develop and manage a comprehensive North America Data Integrity program, overseeing operational activities to ensure accuracy of outputs and continually reviewing and refining the data integrity scope 

• Lead the Master Data/NPD team in delivering complete, accurate, and timely updates to meet or exceed all team performance metrics, internal service level expectations, and customer data while ensuring proper controls and measures are followed for quality results across North America

• Lead and own translation table accuracy; Utilize best practices in other regions to ensure proactive translation table maintenance ensuring customer reporting and billing accuracy

• Lead the CHEP Match process continually improving and automating; Build-out and optimize team structure 

• Oversee transaction controls team ensuring timely resolution of problematic transaction 

• Lead the support of the Global I2C Data Integrity function when needed; Partner with the I2C Global Process Owner ensuring North America team skill-set can support delivery of the global I2C DI function 

• Develop and support Blue Forest data integrity and reporting processes 

• Implement process changes that will improve Asset Control and Efficiency across North American business units

• Drive research and resolution that impacts all customer & recycler data for completeness and accuracy

• Develop direct reports through the establishment of Individual Development Plans specific to each individual; Cross train team members to enhance their skills

• Establish team objectives, monitor and communicate progress, address personnel quality issues and take corrective action when necessary; Develop succession planning for the team

• Lead and drive the Global Master data SME team, ensuring continued best practice sharing and implementation

• Design and implement needed process controls and measures to ensure that core processes are effectively controlled from a quality perspective, risks mitigated, and that systemic process issues are identified and corrected

• Investigate the best external integration database B2B Commercial Data Management tools and make recommendations for the best connection to our systems

• Identifies opportunities for automated solutions, including Alteryx, PowerBI, Salesforce, BXB, D&B, and System enhancements and Robotic Process Automation

• Provide reporting and analysis for North American Finance Business Services

Measures

• Operational KPI’s

• Drive controls and accuracy

• Design, improve and implement reporting capabilities through automations

Authority/ Decision Making

• Employee decisions (hiring, performance management)

• Spending and approval authorities per Brambles and CHEP USA authority matrix

• Systems testing business approval for all processes

Key contacts

Internal:

• Sales

• Global CX Teams

• Global Controllership

• Marketing

• Customer/Sales Operations

• Finance

• Automotive

• Pallecon

• Blue Forest

• I2C

• TS

• Asset Recovery

External:

• External Customers (limited)

• Master data companies

• PWC Audit

Qualifications

• Bachelor’s degree in business or related field or equivalent work experience

• People leadership experience

Experience

• Ability to collaborate cross-functionally for problem resolution, process improvements, and projects.

• Leading and directing activities of front-line personnel & successful coaching for improved performance

• SAP, PowerBI, Sales Force and Business Warehouse experience required.

• Alteryx experience strongly desired. 

• Presenting to senior management and executives

• Data controls and compliance

• Project leadership & change management expertise

Skills and Knowledge

• Skilled in key software, including Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio), Alteryx, PowerBI, SAP, BW, and Salesforce CRM

• Excellent verbal and written communication skills, including presentations and cross-functional collaboration for all levels in the organization and strong listening and negotiation skills

• Proven change management skills. Must be able to function well in a cross-functional and high-activity environment

• Highly organized with ability to multi-task and re-prioritize based on changing business and customer needs

• Excellent planning skills with the ability to work under pressure and quickly develop and execute a plan amongst ever changing priorities

• Mentor and developer of people, who is capable of building a high performance team

• Strong decision maker, able to and comfortable with pushing back organizationally when necessary

• Solid understanding of business process analysis techniques, process metrics, and performance measurement

• Capable of understanding technical application structures supporting their areas of expertise and of understanding the impact of technical changes on business processes (multiple applications and platforms involved)

• Self-starter, able to work independently with minimum supervision

• Proven project management skills with demonstrated ability to drive projects that require cross-functional resources

• Strong business and financial acumen

Languages

• English 

Preferred Education

Bachelors

Preferred Level of Work Experience

7 - 10 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].