Sr Manager Customer Strategy

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Business Intelligence

Job Category:

Professional

All Job Posting Locations:

West Chester, Pennsylvania, United States of America

Job Description:

About Orthopaedics

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

DePuy Synthes is recruiting for a Senior Manager, Customer Strategy on the SourceView Conversion Team, based in West Chester, PA.

This role is customer‑facing and will report to a leadership team located in West Chester, PA.

Overview

The Senior Manager, Customer Strategy will report to the Director of Customer Strategy and support strategic initiatives across the U.S. region. This includes partnership with Orthopaedic Account Management (OAM), Offer Development, Field Sales Organizations (FSO), Contract Management, Marketing, and other cross‑functional teams. The role will lead the development, validation, enhancement, and expansion of tools and processes that enable business growth and support competitive conversions.

Responsibilities

• Advance U.S. business plan objectives, including sales, margin, inventory efficiency, and pricing performance.
• Leverage customer-specific insights and analytics to collaborate with OAM and FSO partners, driving sustainable value for health system customers.
• Partner directly with customers to structure, interpret, and translate data to improve operational and financial outcomes, including support for vendor consolidation strategies and C‑suite‑level engagements.
• Lead sophisticated financial discussions related to capital, inventory, and asset management, and apply capital-placement strategies to support competitive conversions.
• Influence without authority and collaborate cross‑functionally to ensure business needs and customer commitments are met.
• Identify emerging business trends through data analysis, develop clear insights, communicate findings, and drive action through follow‑through and accountability.
• Use data‑driven storytelling to communicate solutions that strengthen customer partnerships and accelerate competitive conversion strategies.
• Develop and deliver quarterly business reviews to maintain strategic alignment, strengthen relationships, and reinforce shared value creation.
• Design innovative pathways to grow the orthopedic portfolio, including inventory optimization and market‑aligned pricing strategies.
• Support cross‑functional teams by leveraging customer commitments and driving alignment across DePuy Synthes platforms.

Qualifications

Required:

• A Bachelor’s Degree is required
• A minimum of 10 years professional experience
• A minimum of 5 years experience in orthopaedic sales
• Proficiency in the suite of MS Office programs
• Experience in working and collaborating with sales, marketing, operations, compliance, legal, finance, medical and clinical affairs and regulatory organizations
• This position will require up to 25% domestic travel, including occasional nights and weekends

Preferred:

• An MBA is preferred
• Demonstrated ability to manage multiple complex projects in dynamic environments; advanced Excel skills preferred.
• Project management experience preferred
• Sales leadership is preferred but not required
• Strategic, financial, and analytic capabilities
• Demonstrated financial/accounting treatment expertise

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Advanced Analytics, Business Behavior, Business Intelligence (BI), Controls Compliance, Cross-Functional Collaboration, Data Analysis, Data Governance, Data Privacy Standards, Data Quality, Information Security Risk Management, Management Systems Implementation, Organizing, Performance Measurement, Tactical Planning, Team Management, Technical Credibility, Workflow Analysis

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits