Sr Manager Customer Experience

Salary Range

$102,440 - $135,720

Position OverviewKeep our communities fed.
Our focus is simple but meaningful — from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities.
As a Sr Manager Customer Experience, you are responsible for managing key customer relationships to drive sales growth, customer retention, and increased purchasing with the company. This position supports customers’ business strategies by delivering high-level service, identifying revenue opportunities, and translating customer needs into sales and development initiatives.

Job Description

• Full-Time, Hybrid Role

• Location: Rancho Cordova, CA

You will contribute by:

• Developing and maintaining relationships with key customers to create and implement best practices, grow sales, and increase purchase concentration, while maintaining strong customer advocacy.

• Supporting customers’ business strategies by providing the highest level of service and developing solutions that enable revenue growth for both the customer and the company.

• Driving business impact by building, developing, and scaling the existing team to generate growth and sales opportunities, while leading the team to be organized, aligned with, and accountable to company goals and focused on delivering the best possible support for customers.

• Managing escalated customer relationships efficiently and effectively.

• Developing strategic priorities and translating customer needs into development and sales opportunities for the company.

• Proactively recommending enhancements to leadership to improve processes and support overall team objectives.

• Monitoring and managing contract renewals, expansions, and the sales pipeline.

• Managing business continuity events.

• Traveling frequently to customer locations, approximately 40%.

We’re searching for candidates with:

• Advanced knowledge of account and client relationship management.

• Ability to communicate, present, and influence at multiple levels within an organization.

• Strong interpersonal and communication skills.

• Comfort with challenges, ability to manage multiple tasks simultaneously, and skill in engaging with and influencing others; strong problem-solving capabilities.

• Motivation, goal orientation, persistence, and strong negotiation skills.

• Wholesale distributor experience is a plus.

• Sales leadership experience, including implementation and ongoing management of goal setting, accountability metrics, and pipeline management.

• Willingness and ability to travel regularly.

• Experience managing a team.

• 7-10 years of relevant work experience in sales or customer development, with a track record of achieving objectives.

Environment:

• Office : Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical, dental, vision, and more)

• Company matched 401k

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

#LI-Hybrid

QualificationsBachelor's Degree - Business

Shift1st Shift (United States of America)

CompanyC&S Wholesale Grocers, LLC

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.
Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.