CoreOps Senior Manager – Payments, Non-Payments & Enablement
We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.
Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.
About The Role
This role leads Core Operations (CoreOps) in LATAM, owning the operational performance and resilience of three core areas: Payments, Non-Payments, and Enablement.
The CoreOps Leader is accountable for ensuring that critical operational processes function reliably, efficiently, and at scale. This includes the end-to-end transaction lifecycle, non-transactional products that complement the core payments offering, and the onboarding and risk processes that enable sustainable growth.
This is a leadership role, not an execution role. The primary responsibility is to set direction, establish clear ownership, and enable teams to perform, ensuring operational stability while supporting the company’s long-term growth and profitability.
What You’ll Do
- Lead and develop a cross-functional CoreOps team, structured around Payments, Non-Payments and Enablement.
- Ensure the stability and resilience of own acquiring operations, including settlement, payouts, and reconciliation.
- Be accountable for payout execution, ensuring funds are delivered on time, predictably, and with minimal manual intervention.
- Oversee operational performance of non-transactional products such as the SumUp Business Account, subscriptions, and electronic invoicing (DTE), ensuring they meet defined quality and reliability standards.
- Ensure onboarding, activation, and risk processes operate efficiently while complying with evolving regulatory requirements.
- Establish clear accountability, KPIs, and ownership across the team, enabling autonomy and reducing single points of failure.
- Partner closely with Finance and Accounting to ensure operational costs, settlements, and reconciliation are accurately reflected in financial reporting and P&L.
- Collaborate with Support, Customer Success, Acquisition, Compliance, Product, and Engineering teams to align operational execution with business priorities.
- Drive continuous improvement and contribute to regional initiatives, including cross-market operational synergies and shared operating models.
What You’ll Need
Must Have- Proven experience leading teams in complex operational environments.
- Strong people leadership skills, with the ability to delegate ownership, build trust, and drive execution through others.
- Strong stakeholder management skills, with experience working across Operations, Finance, Accounting, Compliance, Engineering or Commercial teams.
- Ability to operate effectively in ambiguous, high-impact environments and prioritize across multiple critical workstreams.
- Solid understanding of the payments industry at a conceptual and operational level (e.g. acquiring, payment flows, settlement), sufficient to make informed decisions without starting from zero.
- Experience in fintech, payments, or financial services operations.
- Exposure to non-payments products such as digital accounts, subscriptions, invoicing, or lending.
- Experience working in regional or multi-market setups, particularly in LATAM.
- Familiarity with regulatory or onboarding-related operational processes.
Why you should join SumUp
- Opportunity to lead one of the most critical operational areas in LATAM.
- High-impact role with direct influence on merchant experience, financial performance, and scalability.
- Autonomy to shape team structure, operating model, and execution standards.
- Collaborative, purpose-driven environment with global exposure.
- Competitive compensation and benefits.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- Proven experience leading teams in complex operational environments
- Strong people leadership skills
- Strong stakeholder management skills
- Ability to operate effectively in ambiguous environments
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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