Sr Manager, Commercial Ops Excellence

About SEEK

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2025). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

As Senior Manager, Commercial Operations Excellence, you will drive strategies that grow key accounts and deliver meaningful hirer value for SEEK. You will work at the intersection of data, strategy and customer experience — designing and executing initiatives that improve operational excellence across the business.

Sitting within the Hirer Retention and Customer Success team, you will collaborate with regional and local stakeholders to identify opportunities, remove blockers and deliver outcomes that matter. You will bring a commercial mindset and a customer-first lens to everything you do, helping SEEK's hirers succeed and strengthening our position across the APAC marketplace.

Key responsibilities

• Identify and execute business opportunities to grow hirer value and key accounts
• Lead deep-dive data analysis to drive operational efficiency and productivity
• Design, size and prioritise strategies that achieve business objectives across teams
• Develop value propositions that influence customer segments to engage with SEEK
• Define OKRs, set up governance structures and report on progress against targets
• Spot operational gaps and build solutions to improve execution and efficiency
• Influence and collaborate with regional and local stakeholders to deliver the right outcomes

• 5+ years of relevant experience with a track record in driving business growth, ideally in a digital business
• Demonstrated ability to think strategically and develop near and long-term plans
• Proven stakeholder and project management skills, with the ability to influence at all levels
• Strong commercial acumen with the ability to form hypotheses and build insight-driven narratives
• Analytical mindset with a focus on data-driven decision-making
• Experience delivering outcomes through cross-functional and cross-market teams

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• SEEK is committed to operating sustainably, certified carbon neutral for its business operations (through Climate Active), purchasing renewable energy for our office and working-from-home emissions and a target for net zero by 2030. 
• The opportunity to work from anywhere for up to 4 weeks per financial year
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.